Cancellation of a Problem

[Ricardo Sanche3]

Currently, there is an OOB UI action "cancel" in the problem form, but it only displays during "assess" I want to be able to have "cancel" shown during the "new" state as well without losing its functionality.

 

[Saurav11 · Accepted solution]

Hello,

That is because there is a condition in the script include as below:-

You can use the below in the condition of the UI action:-

current.canWrite() && (new ProblemStateUtils().canMarkDuplicateOrCancel(current) || current.state=='101')

The above will make the button appear, then you need to do the below go to state transition from navigation:-

Open Problem management default flow:-

Open the closed option:-

Include new as well and save:-

Please mark my answer as correct based on Impact.

[Saurav11 · Accepted solution]

Hello,

That is because there is a condition in the script include as below:-

You can use the below in the condition of the UI action:-

current.canWrite() && (new ProblemStateUtils().canMarkDuplicateOrCancel(current) || current.state=='101')

The above will make the button appear, then you need to do the below go to state transition from navigation:-

Open Problem management default flow:-

Open the closed option:-

Include new as well and save:-

Please mark my answer as correct based on Impact.

[Ricardo Sanche3]

"Error MessageData Policy Exception: The following fields are mandatory: Assigned to" when I try to close the problem

[Saurav11 · Accepted solution]

Yeah you need to fill the assigned to before cancelling

[Sara Saravanan]

1) Open Cancel UI action (Table : Problem ) and modify the condition as below:

current.canWrite() && (new ProblemStateUtils().canMarkDuplicateOrCancel(current) || current.state=='101'

2) Open State model from navigator > Click on Problem Management: Default Flow > Click on "Closed" State transition at the bottom of the screen > Next page appears , please add "New" state in   Enter condition filter 

3) Click on Problem Model > General > Bottom of the screen , click on New in the Model states and add New to Closed state transition