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‎08-20-2019 05:51 AM
Hi folks,
I try to create a mutli-row variable set and add variables to it to no avail.
The platform is updated to Madrid.
Here are the steps :
1. Service catalog > variable sets
2. Create a multi-row variable sets : fill in title, internal name...and Submit.
3. on variables tab, select New : fill in mandatory fields as Question, Name and hit Submit. I get the following error message: "Can not set 'Global' to true for variable in a Multi Row Variable Set"
Did anyone come across this issue?
Thank you for your help.
Maronis
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‎11-25-2019 11:26 PM
correction :
- add Global field on the variable form
- upon inserting the single variable, make sure Global is set to False
-> the message wont appear and the variable is added to the multi-row variable set.

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‎08-21-2019 05:41 AM
Business Rule "Restrict Global for MultiRow VariableSet".
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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‎11-25-2019 11:26 PM
correction :
- add Global field on the variable form
- upon inserting the single variable, make sure Global is set to False
-> the message wont appear and the variable is added to the multi-row variable set.
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‎04-28-2020 07:28 AM
Hi Maronis -
I'm trying to implement your suggestion to add the Global field on the variable form, but I don't see that option. Do you have any more information?
thanks
Nancy
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‎07-16-2020 01:35 AM
Hi
I think what's Maronis comment is you should add the field 'Global' on the form e.g. via Config Form Design, uncheck this field before submit
had to learn that myself, no idea why SN chose to not shown this field
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‎07-16-2020 06:15 AM
Thanks - yes, seems like it should be there by default. I got it working - thanks!