Cannot create variables in multi-row variable set

[maronis]

Hi folks,

I try to create a mutli-row variable set and add variables to it to no avail.

The platform is updated to Madrid.

Here are the steps :

1. Service catalog > variable sets

2. Create a multi-row variable sets : fill in title, internal name...and Submit.

3. on variables tab, select New : fill in mandatory fields as Question, Name and hit Submit. I get the following error message: "Can not set 'Global' to true for variable in a Multi Row Variable Set"

Did anyone come across this issue?

Thank you for your help.

Maronis

[Alberto Consonn]

Hi,

this is NOT an issue, it's the OOTB and expected behavior of the platform.

Please refer to the following official documentation:

You cannot set Global as True for any variable that belongs to a multi-row variable set. So, a multi-row variable set is not available in catalog tasks.

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-catalog-manage...

Hope this answer to your question.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Jeff Wentworth]

Updated the URL you (Alberto) provided and am including for readers of this discussion here:
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/...

[Mark Roethof]

Hi there,

There's a business rule which validates if variables on MRVS have global=true. If so, you are getting this message.

We worked around this by displaying the global field on the variable form lay-out (the default value is true). This way we can uncheck it. It works, though doesn't really feel like a proper solution.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[maronis]

Hi Albert, Mark,

thank you for your reply.

Albert, I already checked the documentation, it does mention the error message but only gives a shallow explanations. One should be able to add variables to Multi row variable set, I tried on a OOTB developer instance and it works fine - see my steps -

Mark, I cannot find where the error message "Can not set 'Global' to true for variable in a Multi Row Variable Set" is trigerred from. Do you have the BR name?

Best regards,

Maronis