Cannot see some states when looking up Task table

[geoffluk]

We are trying to set up the System Definition > Application Menus > Service Desk > My Work link to display all Incident, Problem, and Change (Approval requests) with a specific filter, but are having trouble with configuring the exact States. That is, there are states missing from the list than what we believe should be available.

An example is on the Problem table we have confirmed that we have the state "Pending Change"; on the Incident table we have the same State, likewise on the Task table. However, upon configuring the Application Menu > Service Desk > My Work and setting the condition for "State" + "is not one of" and looking for "Pending Change", that State is no where to be found.

We can confirm that the state, among a few others, appear in the task.state table, and yet they don't appear when trying to select them from the Task table.

To see what States exist on the Problem table:

1. Tables & Columns
2. Search for "task" > Edit Table
3. Find table column "State" and open
4. Scroll down list of all States, find "Pending Change" and confirm that it exists on "Problem" table

Furthermore, it is not just Problem states that are missing, but a few others from Incident and other tables. The example of the Problem state is because we have an incident that began our investigation.

Please let me know if you require more information from our instance to help troubleshoot this issue.

Thanks much

[marskh111]

Hey Geoff! Did Servicenow every get back to you about this?