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09-06-2020 04:16 PM
We built a number of new Service Requests, that create RITMs and SCTasks. But for some reason we cant post 'Work Notes' on either the RITM or SCTask. I have looked everywhere i can think of that might prevent being able to post.
I can type into the field, but it wont post. I would welcome any ideas or suggestions that might help resolve the issue.
Thanks
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09-07-2020 04:53 AM
You are very welcome Gerard! 🙂
Thanks for marking answers as Helpful, that really helps! Can you also mark one as Correct? That will close the thread.
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09-07-2020 04:02 AM
Thanks Saji,
yes to audit. and i tried all of the others and still no luck.
there are some other old REqs that are working fine. I might just have to rebuild these REQs and see if starting again fixes the problem.