Cant post Work Notes

Gerard9
Giga Contributor

We built a number of new Service Requests, that create RITMs and SCTasks.  But for some reason we cant post 'Work Notes' on either the RITM or SCTask.  I have looked everywhere i can think of that might prevent being able to post.  

I can type into the field, but it wont post.  I would welcome any ideas or suggestions that might help resolve the issue.

Thanks 

1 ACCEPTED SOLUTION

You are very welcome Gerard! 🙂

Thanks for marking answers as Helpful, that really helps! Can you also mark one as Correct? That will close the thread.

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Gerard9
Giga Contributor

Thanks Saji,

 

yes to audit. and i tried all of the others and still no luck.

 

there are some other old REqs that are working fine.  I might just have to rebuild these REQs and see if starting again fixes the problem.