how to add hyperlink in alert on catalog item through client script
Hi All, As per the question i need to add a hyperlink in alert message on catalog item through client script.could you please help me for that. Regards
Forum Posts
Simplifying ServiceNow Instance Branding: A Guide to Key CSS Variables
Are you tired of the outdated look and feel of your ServiceNow instance? We all know, With instance branding, you can give your instance a fresh and modern makeover that aligns with your brand's unique identity. From custom color schemes to personali...
Resolved! Automation of business applications in ServiceNow Catalog items from a Third-party application
Dear Team, I am looking for an idea to automate the process to import applications into ServiceNow from SailPoint IIQ and map them into Catalog items so that users can raise a request for each of the catalogue items (Applications from SailPoint). The...
Resolved! Can we get Approver details in RITM stages in service portal?
Hi all Can we get the Approval details as in Native UI in serviceportal. NativeUI : Portal : Thanks in advance.
Resolved! How to create interactive filters in Service Operation Workspace
Hi All,I need to add dashboard and interactive filter in Service Operation Workspace but I do not see any way. Please guide me on the same
How can I find the Nightly Backup Schedule for my instance
I need to find the Nightly Back Up Schedule that is done for my production instance so that I can properly plan when I need to have my update sets loaded into productions so that they are included in a nightly back up that is used for the Cloning pro...
Resolved! Scheduled job for incident table using flow designer.
Hello everyone I have one requirement to run scheduled job daily on the incident table to monitor incidents created from Dynatrace caller .*If incident has not been created from last 24 hours from caller Dynatrace then trigger a notification saying...
Resolved! How to approve an approval from email which is for custom table?
Hi , I have a requirement of sending approval request for a particular demand records . Email template:Hello < LTO Approver >, Here are the Costing and Design Documents for this Demand Request. Please provide your Approval for funding and to move f...
How to update the reply email
In approval email: if we click on the reject option, the reply email update with the reject message. now i want to add a note (NOTE: Please provide the rejection comments) in that reply email body & that comments should get update in the change note...
How to add Standard Changes on the Service Portal
Hi all, I need to hide any new Standard changes/ standard change templates that will be created in the future to not be visible on the Service Portal. Trying to individually hide the changes is a taxing process. Can someone please help me out. Thanks...
Need advices for SLA Use Cases Configuration
Hello community,I have a request to configure the SLA for these 2 use cases: Use case 1:1. Create INC P4 => SLA P4 created2. Change INC to P3 => SLA P4 will be paused + SLA P3 created3. Resolved INC => SLA P4 will remains paused + SLA P3 will be paus...
How to validate the pop UP window or Dialog window in the Automated test frame work?
How to validate the pop UP window or Dialog window in the Automated test frame work?Scenario : we are trying to click the Reopen Incident UI Action button , that time pop UP or Dialog Window visible ,then click the OK Button .--> How to validate th...
ACL restriction for one assignment group to only members
I have a requirement to restrict incidents assigned to group "Network" to only network group members. I tried this ACL. Can someone tell me what I am doing wrong because when I impersonate someone not in network I can read/ update/ write on the incid...
Resolved! UI action to open in new window/Tab
Hello Experts, I have created a UI action on story form (rm_story) to create test case (tm_test_case), which is working fine . Now I want to open that in new Tab of the browser , for that I used below code and it is not working . When I used Log it ...
How to configure @mention functionality in worknotes
Hi, I have a requirement like in the work notes if we mention @ then the name of the users are to be displayed. Here ,I need to customize that functionality like along with the user name UserId should be displayed.I tried it in the calculated value s...
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