HI,I have a below requirement. In catalog form i attached excel file. Once RITM created i need to get attachment data in RITM description. Using below script i am able to get the information related to file name var recordId = '62826bf03710200044e0bf...
Hi All, I am doing azure AD Integration, after Implementing all the steps when I click on test connections, I am getting this error. however the below mentioned user is present in both azure and snow. can anyone please help me on this. SSO Login Test...
Hi, I would like to edit 2fields together from list view when I double click to edit fields.like attached image. Anyone knows how to do this??! Please help me
Hi All,We have an other system for HR, that sends an e-mail when a hire/termination etc. is created/changed.I created the rule, so that a request item is created on this.But in some cases the user needs to be updated about the process, and therefore ...
Hi all, I have a requirement to produce a list report of all end users (those without any roles) who have visited our Service Portal during the last month (or if that's not possible, those who have ever visited the portal). I thought it would be stra...
Hi,I'd like to install the plugin Order Guide Sequential Fulfillment (com.glideapp.servicecatalog.order_guide_sequencing) on a customer's instance. As far as I know, the customer has ITSM + CSM standard licensed. Now, I watched a video about this top...
someone help, can we create record producer on custom table?
I would like to combine Change Requests with Service Catalog Requests in the "My Requests" Service Portal widget. I have successfully added Change Requests into the navigation menu: And I successfully cloned the My Requests widget and altered the Se...
Hi All,I have written one Catalog client script and in that i have used GlideDialogWindow for pop up on SP and also i have used GlideModal still its not working.Please guide me here what i need to use to call the UI page from OnSubmit() catalog clien...
Hi All, I have created a new table called "GBS Case" which extends from the Task table like below.After that I have added few fields which are required for the new table. But when I try to create a new record in the GBS Case table, it is not taking t...
Hi Team, I would like implement First Time Fix with below conditions can this possible. Please help how can I achived this. FTF should be applied on below conditions only with-in SLA 1. Incident state process flow New ->Assigned->In progress->Resol...
what are the interview questions on service portal?
Hi, I want to send message to Microsoft Team's user from ServiceNow. I know there is a process available which allows us to send notification on Team's channel, but I am looking for a way which will allow me to send the notification to specific user ...
What does the "Accessibility enabled" do on the Service Portal > User Profile Page -> User preferences? I enabled it, reloaded the page, no changes seen. PS this option is there on the backend also. What happens when its enabled. I need to see the ...
Looking for a solution for importing records that contain attachments. We have a number of records that we are successfully importing on staging with import sets and configured transform maps. The issue we are having is that all of these records have...