Catalog Item auto populates variables from the incident fields with a UI Action

BiyazatE
Tera Contributor

I have a requirement, I need a Ui Action on incident form. On Click it should redirect to a catalog item on portal and auto populate some variable by taking data from the incident. The idea is to crate a request rather than the incident. How can I do that?

I am using the following script but it doesn't work

 

1 REPLY 1

Sujatha V M
Kilo Patron
Kilo Patron

@BiyazatE  You would like to convert an Incident to Request using the UI action and auto-populate to the values from incident to the catalog item form, 

 

Please find the below reference links : 

 

https://www.servicenow.com/community/virtual-agent-forum/autopopulate-variable-value-using-ui-action...

 

https://www.servicenow.com/community/developer-forum/redirect-from-a-ui-action-to-a-catalog-item-and...

 

https://www.servicenow.com/community/itsm-forum/how-to-populate-incident-number-in-service-catalog-v...

 

I have achieved the above use case in two ways, 

- First, without routing to the catalog item but it just cascades the values and creates the request directly on click of the button

- Secondly, using UI action on the Agent workspace and cascade the values to the catalog item but not using native UI page. 

 

Let me know if you require more information on it. 

 

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.