Catalog item description dynamically change

[pradeep433]

i would like to show the catalog item description based on logged in user. if user belongs to one company - A, description-A should e visible something like that.

Please help

[Subhojit Das]

Hi Pradeep,

Can you tell me the variable types of Company and Description?

Regards,

Subhojit

[Ankur Bawiskar]

Hi Pradeep,

Are you referring to the catalog item description?

It is not recommended to change that since that should be unique.

Instead you can populate the RITM short_description based on the logged in user company

have before insert BR on sc_req_item

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Priya Shid1]

Hi,

You can use service catalog data lookup for this ,

you can create variable that populate company name to which user belong and then create your custom table that contain company and description you want to set for that company .please follow below steps,

1. Create a custom data lookup table. It must extend the Data Lookup Matcher Rules [dl_matcher] table.
2. Add data lookup values to the data lookup table.
3. Create a catalog data lookup definition record.

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

Please mark it correct and helpful if it solves your problem!!

[Himanshu Dubey]

Hi

By Business rule on requested item table you can populate the data on the basis of logged in uses's company.

Mark ✅ Correct if my answer solves your issue and also mark 👍 Helpful if you find my response worthy.

Thanks & Regards

Himanshu Dubey