how insert an incident using background script with impact and urgency
how insert an incident using background script with impact and urgency
Forum Posts
How to share a survey with other users
Hi,I have a requirement. I need to share survey with other users. Let's say i will receive the survey and i will not be taking it and i need a member from my team to fill out the survey for me on my behalf. But when i share the survey link that i hav...
Are Problems ONLY for Break/Fix Issues
I'm looking for documentation that outlines if a problem should only be opened for break/fix issues? Or are problems also used to track volume for issues that aren't broken but there are opportunities to make the user experience better. Example, my ...
Resolved! How can I have 1 change request go to the CAB Workbench meeting twice?
When I use the CAB workbench, I am unable to submit a change through the CAB workbench a 2nd time. Occasionally this needs to happen. what can I do to send it through the 2nd time?
Resolved! Limit and ITIL users access to various modules
We have a need for a non-IT user to have access to RITMs, Incidents and Change tickets (read & create) for only a particular group. I did use a script that was posted to create a business rule on incident and that works for incident. We do not want...
Sourcing Task NOT showing Add Purchase Order Button
I have a sourcing task that has been created from a request. I can Add a Transfer Order just fine. I can't add a Purchase Order. The button is grayed out. Procurement module is active, and the catalog item, product model, and vendor catalog item reco...
Resolved! How to remove the incidents associated with problem records
Hi, i have a problem record where the incidents got attached to it I want to remove the incidents for the problem record from the related list but I could not find the edit option to remove the incidents
Transform Map create duplicates
Hi all,I am searching for a way to prevent transform map to create duplicates in the Switch Table. Please suggest me a way in which this can be accomplished. Kindly share any docs/ materials related to this requirement that you might know. Thank you.
Interactive filter for multiple field
Hi,I wanted to build an interactive filter in which I can select from multiple fields and values. But I am unable to do so. How to proceed with this? And how to select multiple field values for this. Any suggestions are welcome
sc_request state and dictionary choices - no values appearing but is present in the API response
Sorry if this is a silly question - but I'm going through the process of reviewing the SN Dictionary to see what state values are available/have been defined. I have done this for the Incident table where the following have been identified: LabelValu...
Resolved! Trial Version
Dear All,I am new to ServiceNow and would like to download the trial or demo version for practice purposes. Please how do I do that?Thank you!
Resolved! Getting user object in script include
I am trying to check if user is a member of the group in a script include using the following but doesnt work. Calling this script include from a fix script. var u_obj = new GlideRecord('sys_user');u_obj.get(sys_id);if (u_obj.isMemberOf('Developer'))...
Resolved! Error MessageNo valid config found for booking an appointment for catalog id
I am working on walk-up experience appointment booking.Created a record producer for the table wu_appointment with 2 out of the box variable setssn_walkup_variable_set and sn_appointment_variable_setwhen i am clicking on try it UI action, getting the...
Resolved! Need to create a bidirectional integration between two Snow instances by using OOB table API
Hi I need to create a bidirectional integration between two Snow instances by using OOB table APIin ex if i create or update a incident in source instance it should create or update incident in target instance and viceversa. Can anyone help me in d...
Resolved! If variable is not empty for catalog item, give an alert
Hello Experts, I want to generate alert when Closed complete/Closed incomplete/Closed Skipped UI actions are clicked for closure of catalog task for IT assistance catalog item. Can you please guide what will be the code I have to use in UI action. Or...
