Can anyone please help me on the below issue. I have created one widget and in the widget i have created the checkboxes like the below. I have created the variable "this request is" custom with lable type and attached the widget. Need to make mandat...
When clicked on review in change request, it doesn't move further neither throws any error/message
Hi, I have a requirement where we have to create a change schedules for Blackout(for every first Tuesday of the month) and maintenance(for every Tue, Thu, Sat and Sun of the week). I have created two change schedules one for Blackout and one for main...
Hi All, I have requirement pass variables values in URL parameters. EX: When user is trying to open blocked site it will populate window stating that you don't have access this site, Please create Service Catalog request to get the access. (window wi...
I have created a UI action, through that only the "Status" & "Additional comments" field should get updated. if i click the button without entering any "Additional comments" , error message should display. I have written below script in that UI actio...
We have a bunch of approved STD templates. How is it possible to get a list of changes which were created using a template in specific. My permission levels are just an ITIL user, so is it even feasible?
Kia ora Community, I've seen posts explaining how to set a ui action to create a new incident, with script along the lines of: var inc = new GlideRecord('incident'); inc.newRecord(); inc.short_description = current.getValue('short_description); inc.i...
Hi, I have a question that What is the use of implementing Predictive Intelligence (PI) in ITSM if the same thing can be achieved via Assignment rules. For example: We have a use case template in Predictive Intelligence workbench, to populate Assignm...
Hi All, I'm looking for guidance/suggestions on how to achieve CTI integration via Avaya in ServiceNow. We are looking to achieve omni-channel experience for our client leveraging ITSM modules. Avaya would be the source for IVR and would want to know...
So need some assistance please. After searching this forum, I thought I found the correct way to build a workflow that would generate first a task from the Change Request table using the template action and selecting the correct standard template th...
We have defined business rule, scheduled item, and system property to auto close the particular resolved incidents, but not closing the incidents and not getting any logs in system logs. can someone please help on it. here am pasting BR, schedueld it...
Hi, I want to use an input variable in the "Ask for approval" action. When my input is a string (sys ID) this happens: As you can see, the table isn't getting populated (meaning that I can not use this action). If I try to use the input "records" th...
@Anil Lande Hello All, I have created a widget which will show different data from different table and now used to scroll alot to view the down data. So In the table, I want to add plus and minus option like expand or collapse.Can someone please hel...
Hey All, Simple one for you (not for me though...) I have a requirement to have 3 x approvals total for a change request to be approved but 2 of these approvals must come from 1 group the remaining 1 from another group. In this particular instance th...
As shown in above pic, user should not be able to certify empty elements as marked in yellow. There should be some error when user tries to certify these empty elements. Please help
