Resolved! possibility interview questions on data policy?
hello, i want interview questions on data policy? any one provide that, thanks in advance
Forum Posts
Example of categories / subcategories - best practice
Hi, We are looking to revamp existing categories / subcategories for incidents. Organisation circa 1500 staff so not large. Currently using values plus change resistance baggage inherited from a predecessor system so not ideal Have been trying to ...
How to modify the OOB script include which is read only protected.
Dear One, How can we handle the OOB script include called (ChangePolicyApprovalActivitySNC) which is read only protected by system. Please guide me what is the better approach when we have the modifications to this script. Thanks, Venkat
Resolved! why does Business elapsed time in SLA only show 0?
Hi everyone, Hope you have a nice day! I have a SLA runs on sc_req_item, the Business Elapse time only show 0. But actually, when the stop condition is met, the Business Elapse time will show the correct number 4.2%. Could you kindly help me to clea...
Resolved! Change - Update Cancel Change Button
Hi, I have a requirement. Kindly help. Cancelling a change requires users to have all tasks closed before the change can cancel. This creates a ton of extra work on the requestor to track these down manually and have other users close them. Add a con...
How to make the default filter read-only in slushbucket?
I have added a default filter in the slushbucket of problem form through list control. To overcome end users changing the filter I want to make the filter read-only/ hide .. how can I achieve this?
Grant the sam_admin role to your user account
Team, I am working on Software Asset Management (SAM) Simulator (San Diego) simulator - i am unable to complete the task 1. please help Grant the sam_admin role to your user account - which user account we need to assing the sam_admin role. please ...
Downtime Standard Operating Procedures?
Hi there,What do other companies do in the unlikely event of a downtime in ServiceNow, whether planned or not. Would you record Service Requests and Incidents in a spreadsheet and then submit them once the system is back up and running again? Curious...
How to copy the variable values from one MRVS to another MRVS using client side scripting on the catalog form
Hi Experts, we got a requirement to fetch the values from one multirow variable set to another multirow variable set as soon as we enter the values in first multi row variable set..... below is the script I tried: function onChange(control, oldValue,...
How to set reminder on incident's and RITM's ( including Tasks)?
Hi Team, 1 ) How can I setup reminder email/ notification/ alert to IT Agent when there is no update on tickets( like 3 days , 5 days, week etc..........) 2) How can a IT agent can setup perticular date on INC/RITM/TASK to move in progress when tic...
Populate the SLA breach time on incident
Hi All, I have a requirement where I need to populate the sla breach time on a custom field on incident table. When there are two or more resolution SLAs for the same incident then the field should have the min sla breach time. Please suggest on how ...
Unable to create knowledge article from incident by ticking 'knowledge checkbox'
Hi all, I am unable to create knowledge article directly from incident by ticking 'knowledge checkbox' even after the incident is resolved. OOB 'incindent create knowledge' is present. Can i know the reason.
How to visible the section based on the subcategory or assignment group to visible the section.
I have created record producer.In target record i have created one custom section and one field (i.e unmandatory). i want to visible the my custom section and under the field should be mandatory in when subcategory is "Release" and Assignement group ...
Resolved! How to dot walk a reference type list field
Hi, How to dot walk through list type reference field. I have table called escalation. so, there's field called task that's List type field reference to task table. So, I have to query as below. ticket_number='INC9876234'; var gr = new Gli...
What would be considered a good response rate for customer satisfaction surveys
Hi, We are sending customer satisfaction surveys at the resoluton of each ticket. I am looking for what we should expect nowadays to be a good response rate from users.
