Catalog item description should be mapped to Service request description
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04-22-2024 09:35 AM
Hello All,
When i order a Catalog item it's description should be auto populated to Service request description. could anyone give me the script to achieve this? or any other way.
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04-22-2024 10:38 AM
I have written a BR but it is not working. kindly check this and help me to achieve it .
Requirement: Catalog item description should be auto populated to Service request description field.
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04-23-2024 04:48 AM
Hi @SM123
Catalog item description should be auto populated to Service request description field.
Atul: Which table you are referring?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-23-2024 05:26 AM
Hello @Dr Atul G- LNG ,
I'm referring to sc_request table .
When users order any catalog item. the description value in that catalog item should auto populate in REQ form's(sc_request) description.
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04-23-2024 05:35 AM
Hi @SM123
OOTB it is not available, I think, you can via Flow only that is best option. But I did not see what description you want to show in sc_req table?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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