Catalog item description should be mapped to Service request description

SM123
Tera Expert

Hello All,

When i order a Catalog item it's description should be auto populated to Service request description. could anyone give me the script to achieve this?  or any other way.

6 REPLIES 6

SM123
Tera Expert

I have written a BR but it is not working. kindly check this and help me to achieve it .

Requirement: Catalog item description should be auto populated to Service request description field. 

 

 

Hi @SM123 

 

Catalog item description should be auto populated to Service request description field. 

Atul: Which table you are referring? 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hello @Dr Atul G- LNG ,

I'm referring to sc_request table .

When users order any catalog item. the description value in that catalog item should auto populate in REQ form's(sc_request) description.

Hi @SM123 

 

OOTB it is not available, I think, you can via Flow only that is best option. But I did not see what description you want to show in sc_req table?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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