Catalog Item fields

[GBS]

I have 3 fields in a catalog form. They are User Role, Hardware Bundle and Software Bundle. When the requested for is selected the values of User Role, Hardware bundle and Software Bundle have to auto-populate based on the Requested for. How to achieve this. 

[Saloni Suthar · Accepted solution]

Here is the first script:

Please change the variable name:

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }
     
		var user = g_form.getReference('Requested_for', gettitle);    
		function gettitle(user) {
        g_form.setValue('user_role', user.user_role);
    
}
   
}

 2. Please see the example script below. Please change the script as per your requirements:

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }
		var role = g_form.getValue('user_role');
		if (role == 'sales'){
			g_form.setValue('Software', 'Windows 10, MS Office'); //In my example Software is a string field.
		}
    

   
}

If my response helped you, please mark it as correct or helpful.

[Saloni Suthar]

Do you have the data of User role, Hardware and Software bundle on the user table? If yes, you can write a onchange client script to autopopulate values.

[GBS]

Hi @Saloni Suthar 

I have only User role in the user table

[Saloni Suthar]

1. You can create onchange client script on requested for to populate User Role.

2. Create another onchange client script on User Role to populate Hardware and Software bundle.

If you are on Vancouver release, please review the new autopopulate feature - https://www.servicenow.com/community/itsm-articles/using-the-variable-auto-populate-feature-with-var....

[GBS]

@Saloni Suthar can you please help me with the script