Catalog item is no longer available or is not available to you
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05-02-2023 03:40 AM
Hi All,
I remember in previous versions if a Catalog item was not available to a user based on Roles or User criteria, the page used to advised the user something along the lines of " This catalog item is no longer available or is not available to you, please speak to an administrator".
I see now that a user can still search for a restricted item, but when the page loads, it doesn't advise the user anymore, so gives the user a poor experience, as they may think that ServiceNow has broken, when in fact it hasn't. Has anyone else seen this issue and got around it?
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05-05-2023 04:12 AM
Hi @jonathangilbert ,