Catalog item is no longer available or is not available to you

jonathangilbert
Kilo Sage

Hi All,

 

I remember in previous versions if a Catalog item was not available to a user based on Roles or User criteria, the page used to advised the user something along the lines of " This catalog item is no longer available or is not available to you, please speak to an administrator".

 

I see now that a user can still search for a restricted item, but when the page loads, it doesn't advise the user anymore, so gives the user a poor experience, as they may think that ServiceNow has broken, when in fact it hasn't. Has anyone else seen this issue and got around it? 

5 REPLIES 5

Community Alums
Not applicable

Hi @jonathangilbert ,