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03-27-2024 02:44 AM - edited 03-27-2024 02:45 AM
I have my catalog Item in "English" language but i see that in "Chinese" language transalated when i see it from the 'Requested Item' list view. (screenshot attached)
Why this is happening , where to debug this issue?
- Catalog Item :
- Requested Item List View :
Solved! Go to Solution.
- Labels:
-
Request Management
-
Service Catalog

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03-27-2024 02:48 AM
Hi @Amrit Kumar Pal ,
Navigate to the Dictionary record of "Name" field on sc_cat_item table, and change the Type from Translated Field to Translated Text.
https://instance-name.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=9707fa996f412100b23960444b3ee4c6
Along with changing the field type, make sure that the translation for the name of that particular item is added to "Translated Text" [sys_translated_text] table.

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03-27-2024 02:48 AM
Hi @Amrit Kumar Pal ,
Navigate to the Dictionary record of "Name" field on sc_cat_item table, and change the Type from Translated Field to Translated Text.
https://instance-name.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=9707fa996f412100b23960444b3ee4c6
Along with changing the field type, make sure that the translation for the name of that particular item is added to "Translated Text" [sys_translated_text] table.
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03-27-2024 03:33 AM
Thanks a lot @Community Alums . It worked, somehow in English language the value of 'Move Request' was modified.

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03-27-2024 03:48 AM