Catalog item stuck in publish

Thomas Knight2
Kilo Contributor

Every item I try and publish from catalog builder seems to get stuck. In catalog builder it states checked out. Within in maintain items it states that it is being published.

There is also a draft version that is not active, but I can't remove this delete or active it.

Not sure when this behaviour started, has anyone else experienced anything similar? 

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1 ACCEPTED SOLUTION

Miguel Donayre
ServiceNow Employee

Hello,

This is a known issue that should have been fixed in Rome. 

Look at this support article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965279

If you are still having issues I suggest opening a HI Support ticket.

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5 REPLIES 5

VaranAwesomenow
Mega Sage

I still see this issue we are on self-hosted instance.