Catalog Item which does NOT create a REQ/RITM records?

[MBarrott]

I have a catalog item and a flow which I've assigned as the process engine. 

The flow itself looks at the data and determines which table the record should be going to, then creates the record.

Ultimately the process serves more as a record producer but the process needs approvals and processing so a standard record producer won't suffice. 

The workflow itself is working fine, and respective table is also getting the record produced. 

The issue I'm finding is that a REQ/RITM record is still being created on the backend - this is not needed. 

Is there a way to prevent the REQ/RITM records from being created via the catalog item?

[Dr Atul G- LNG · Accepted solution]

Hi @MBarrott 

Logically, it’s not possible. The reason is that it’s OOTB functionality which creates REQ and RITM. I would suggest not disturbing this logic.

https://www.servicenow.com/community/itsm-forum/how-is-ritm-created-automatically-when-request-is-ap...

[MBarrott]

Hi @Dr Atul G- LNG - that was the logic I was leaning but it's always good getting clarification. Will re-review with the business.