Catalog Item workflow is only running when when testing through flow designer

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Naresh_5120
Tera Contributor

‎11-13-2025 10:44 PM

Hi Community,

 

I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow runs and gets attached to RITM.

Not sure what is causing the issue. can anyone help here.

 

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎11-13-2025 11:30 PM

@Naresh_5120 

I think you are referring flow on RITM is not triggering and not workflow.

Things to check

1) is flow published and added to that catalog item in process engine. Flow should be configured to Run as -> System User

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

3) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

AnkurBawiskar_0-1763105401911.png

 

 

check these links

Flow not triggered by Service Catalog 

Flow Designer not Triggering for Service Catalog Request Item 

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Jim Palmer
ServiceNow Employee
ServiceNow Employee

4 weeks ago

If you can't find the Workflow, there's the matching flow in later versions of the product:
"Service Calalog Request" triggered from a 'create' in [sc_request]

it looks to be part of the plugin "Flow Designer support for the Service Catalog"
IT Service Management

Plugin id: com.glideapp.servicecatalog.flow_designer