Catalog Item workflow is only running when when testing through flow designer

[Naresh_5120]

Hi Community,

I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow runs and gets attached to RITM.

Not sure what is causing the issue. can anyone help here.

[Nawal Singh]

Hi @Naresh_5120 ,

Please review the flow designer condition and and flow property ,refer below screenshot- 

please refer - https://www.servicenow.com/community/servicenow-ai-platform-forum/run-as-property-in-flow-designer/m...

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[Naresh_5120]

This i have already tried changing to system user

[Nawal Singh]

Hi @Naresh_5120 ,

can you please share screenshot here!!

[Naresh_5120]