Catalog Item

[Rajkumar Bokken]

Hi All,

I'm having issue with variables in catalog Item below are the details

I have created a catalog Item, 

added 4 variables

1. Requested for ( Reference user table)

2. User Email ( Auto populate from reference user table dot walk-in email)

3. Reporting Manager (Auto populate from reference user table dot walk-in manager)

4. Description ( Multi line text)

Issue : after submitting Request user email is disappearing in backend (RITM view and SCTASK View)

I see user manager but not email, and  both variables are created in same way screen shots attached below

Variables:

email

Manager

[JaeggerLegane]

I would suggest to change your variable type from "Reference" to "Email" and keep the "Auto-populate" settings.
That should work.