Catalog Request Item Metrics

[AW1]

When do Catalog Request Item Metrics get updated and by which job? Can we run it on demand? Thanks

[Allen Andreas · Accepted solution]

Hello,

There are no OOB "Catalog Request Item Metrics"....so maybe you're copying and pasting that from another post or something you've read, but by default...there are none. You can create them: https://docs.servicenow.com/bundle/geneva-performance-analytics-and-reporting/page/use/advanced_repo...

Once you create a metric definition...it's "ran" as an instance each time the definition is met. Usually when a record is inserted or updated on a specific table. You can "run it on demand"....meaning update old records, but I don't understand fully what you're asking.

Please mark reply as Helpful/Correct. Thanks!

[AW1]

That explained. Thank you!