Choosing Configuration Items in a Change Request ProcessI have a few questions about choosing configuration items on a change request.When creating a change request, users must select a Configuration Item (CI) from a CMDB with over 1000+ options.What...
I have a requirement to create data certification on first monday of the month.I have created a Schedule entry which triggers on every first monday of the month but when i add it to the schedule definition the next run date shows as 3000-02-03 05:30:...
In our Change workflow, we allow the Change assignee to move the Change state from "Test" to "Implementation" when all testing is completed. The assignee will click on a button we created in the form. The Change assignee can change throughout the l...
When ever the user has ITIL Role default user should open SOW Lading page when ever user login.
Hi Community Members,I want to allow users to have backend view of the fulfiller access but as a read-only mode and additionally, to allow write access to the additional comments field . I tried giving user the "til" and "snc_read_only" role but it i...
Hello, I have a requirement that is if the user has assigned asset then in the catalog item- one variable should be visible and if the user has no asset that variable should disappear. I have tried Below script but it is not working . Can anyone let ...
Hello Community, I am working on standard change template, we have approximately 300 templates. our record producer change form is designed like this when we go to raise a request from service portal, when we select a particular template the form wil...
I know if we want to write onload script in on change that we can write here but what was the purpose of this function mentioned here in every on change client script.
Hi All, I have shared the reports with users may be 4 to 5 but they are not able to see some field in the reports. I have impersonate them and check that fields are visible in the form list view but not in report. please let me know the solution. Tha...
Hi I am trying to print below email in background script but it is showing function is not definedvar gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','71735a911b300a108caa64e1604bcb68'); gr.query(); if (gr.next()) { var mrvs_data_group = '...
Hello, I have a requirement that is In the catalog item the user select 'Date Needed by' and 'Date Needed Until', if the Date Needed Until is selected more that 10 business days alert should populate. Attached screenshot of the variables. I have trie...
Hi, I am creating a new change request by clicking on "Copy Change" UI Action on Change Request form.I want the newly created change request to have a comment which is : "Change Copied from : {change_numebr}".Is there anyway to achieve this?
Hello Everyone, I have a custom form in which I created one String field. I want to make the outline of the field as Red when the user enters the character in it more than it's limit. Is there any way we can configure this.Please let me know. Thank y...
HI, I have created a custom table u_incident_auto_assignment_ruleIn which I have 2 field values.u_user_name - with type sys_user reference.u_active= true/false type. My plan of execution is based on the true if 4 people are available. Based on the ...
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