Hi everyone, how you would achieve this requirement? Setting up automation: Implement an automation within the system that monitors whether an incident is in the "On Hold" status. Checking time in "On Hold" status: Monitor the time the incident has ...
Requirement :When change the Planned End Date field in change request form then Attachment should be mandatory. Pls help me on this requirement.
Hi,I used the below script in a business rule to add a static attachment along with one of the email notification.(function executeRule(current, previous /*null when async*/ ) {// Add your code herevar grSysAtt = new GlideRecord('sys_attachment');grS...
Requirement is to hide assignment groups from drop down if requestor is a member of the group in catalog item.Example i have a ABC variable which is referenced to sys_user_group table and will have active groups in drop down.I have a variable XYZ whe...
I have a requirement where , I need to prevent an API from being able to have the calculated priority be Sev0.and it will be done if we implement the below logic In a single payload, Impact cannot be 1 - High (value = 1) and Urgency cannot be High (v...
Hi Community, Trying to update request state via update record in flow designer but it is not updating request.Other fields are setting but not request state when it is approved.When rejected working fine but on approved facing this issue.
Hello,I have created a new filed in a form and auto populate the value through Display business rule.Field value is populating in form but it is not populating in list view. Could you please suggest a way to auto populate filed value in list. Thanks...
How to make variables in RITM level editable for particual assignment group
Hi All, Which minimum role is required to give a user, so that he can run a report in ServiceNow, Thanks and regards, Adarsh
I have created a few assignment data lookup rules on the incident table but they are not applying to the Service Operation Workspace.They are working fine in the Default View but not in the Service Operation Workspace.Any help will be appreciated!
In the table fields should be updated but should not be inserted ?Scenario:1. we are importing data through import set , 2, here fields should be updated but should not insert new rows in the Tables. ThanksRam
Hi, I have a problem cause, when I want to create a RITM cat item, in my request on Employee center, the main display value is a short_description of cat_item, I want to change thius to "name" of the cat_item. for example: test ritm - this is the sho...
How to send reminder notification to approvers for pending approvals before CAB date. If CAB date is on Thursday then wanted to send notification on Tuesday. Can we do this without using workflow. Thanks.
How to send follow up notification to approver for pending approvals of change. Need to send this reminder five days after initial approval notification. Thanks.
Hi all,So Problem- and Major incident Management is two different processes with different goals BUT...I have helped a customer with their major incident Management (setting up communication task & Post-Incident Report). Now it seems the mos valuable...
