Hi Folks , I am trying to trigger a notification with below body content , could you please help me on this 1 . You can view the attachment by clicking the link 2 . *[link should take them to the incident.] Created Event(incident table) , notifi...
Hi,How can we validate whether the attachment is PDF attachment or Image attachment or excel file or any screenshot. I want the user will have option select only Excel file not the image for some requests/incidents i want the user will upload only PD...
Hi I have create templates for incidents and shared them. People that I shared them those template can delete them.I dont want that people can delete what I shared to them . How can I prevent delete template. Thank you.Regards
Hello All,I have requested translation to one of the catalog item in spanish using localization by ServiceNow.How can I test this as for me catalog content still shows in English do I need to change the language in user table or how should I test as ...
POP3 and SMTP are disappeared in an email account. How can we have it @?
If the caller of incident is a VIP user then Urgency should be set to High automatically and there should be an alert to the user creating an incident. I wrote the below script for this but its not working . Please suggest function onChange(control,...
Hi , I need to configure a notification based on contract table. The notification needs to be triggered when the end date of the contract is one week from the current date. I have configured a notification with scheduled script and event trigger, but...
Hi I would like to format the date values from i.e. Monday/2014 to "Mon-01-2014". In this possible in ServiceNow reporting. Would appreciate the help.
Hi Community, I'm attempting to update a bulk of records in the incident table. For more specific I want need to update 'Service' in the incident form. In the incident table, there's a field named "service," which is a reference field referencing th...
when you apply or save a Standard Change Template that has child Change Tasks associated to it, the Change Tasks get created immediately. My client wants this to stop but the flow doesnt control this. How would I stop the tasks until I want it to pus...
Hi Team,I have created a order guide which contains catalog item. We have a choice list field and reference field.Reference field is referencing custom table which we have created.the reference field should display the data based on the requested for...
Looking auto Email notification option and create requested item for below condition. Anyone can suggest best possible way 1st : If new user added or created under user table need to notify IT support group Email id and create a Request 2nd : if us...
I have a table name "A" on which I have an UI action "X". I want to show this UI action only in one particular module, i.e., when User clicks on that module in the navigator, the URL should be "https://xxxxxxx.service-now.com/x_scoped_app_list.do?sys...
Hi Community, I want to auto close SC task once approval on ritm is approved. I have a workflow which is auto closing RITM once SC task is set to closed complete. Thanks,Poorva Bhawsar
it is possible to calculate the "wait time" if the status is not accepted?
