What is the use of Configuring the log protection plugin
What is the effect of configuring the log protection plugin in servicenow?*Can anyone explain how we can control logs in the ServiceNow prod instance to avoid the system performance.Thank you!
Forum Posts
Resolved! How to restrict access to some Service Catalog item from the Fulfiller interface ?
Hi Team, How can i restrict access to some service catalog item (the both SCTASK and RITM) in order to be visible only by some fulfillers and not by all Fulfillers ? Because there are some confidential request, and it shouldn't be visible by all ful...
Manager, Location and Department fields are blank after users are pulled from Azure to Servicenow
Hello Experts, We have pulled users from client's Azure directory and all users are showing up in user table in Servicenow.But Manager, Location and Department fields are empty in Servicenow. Thanks,Arun
List view field visible false all groups user expect one group
Is anyway to make visible false for one field ( short description) in list view ? and only one group should able to see this field
I have a CSA Certification which i have appeared on Nov 2021 i have forgot all the details
Hi,I have a CSA Certification which i have appeared on Nov 2021 i have forgot all the details But i have my certification number and certification as well.i just want to know whether the certificate is valid or not if it is not valid how to take the ...
Catalog item
Hi , I have created a catalog item with below information.Form Name : Hardware Tools 1 . Field Name : Requester , Field type : reference 2. FiledName : Hardware Requirement,Field Type : Radio Button) Options are as mentioned below Laptop Desktop Mous...
Metric definition should execute based on condition
Hi friends, I am creating a metric definition to capture a field value "u_enroll_date".Requirement is that the field change should be captured only when the "state" field changes to "Delivered." For other "state" field values it should not capture th...
Resolved! Hide user from assignment group
Hi All, I have a requirement where there are 2 task, if first task is assigned to person 'A' of ABC Assignment Group then in second task person 'A's' of ABC group name should not be visible/ should be hidden. Both the task will be assigned to the sam...
Attachment is missing in Email.
I have created a record procedure and added field called attachment and it is mandatory. while submitted the form I am adding attachment and submitted the form but in email notification the attachment is missing.I selected check box as true as well i...
Resolved! Loading sc_req_item.list with Stage column taking long to load
Hello, I noticed a behavior both on my PDI and my customer's instances (both running on Vancouver patch2 hotfix1) that when I load the requested item list view with Stage column, it takes very long for the page to load. When I remove the Stage column...
Flow Designer
I have a flow which triggers when a record is updated, run as System User. The flow triggers perfectly, whenever the record is updated through portal. But if I want to get the data from the updated record, the runtime value of the trigger is empty, a...
Errors/conflicts when trying to apply a template to the incident form
Dear experts, We have an issue with the following templates: Template 1throwing: Template 2 throwing:Template 3throwing: So in conclusion, setting Additional comments and Work notes is problematic. Both of these fields are visible on the form. What I...
Price field is showing something different in the service portal
Hi,Price field is showing something different in the service portal I have a variable in my catalog item name is correct price which is single line text field type but if i open it is showing something different.If i open the item in ITIL View it is ...
To calculate age of an incident i have tried below process it is working fine.
To calculate age of an incident even if it is not in resolved state, we can create a field "incident age" of duration type and calculate using the below code. step 1: Create a field "incident age" of Duration typestep 2: open the dictionary of the f...
Resolved! Copy comments of approval of a requested item to the comments field of the RITM.
Hello, I would like once a user comments something on an approval form (for example an approval of a requested item), the comments to be copied to the comment field of the requested item. I would like to achieve the following: 1) Once the approver op...
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