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ā09-01-2025 01:39 AM
Hello,
I am setting up new Catalog Item that allows users to request software to be checked by Infosec staff so that they can check on privacy settings and so on. I have some varibales/questions that are visible to the user and some that need to be on visible to the Infosec member of staff. How do I acheive this via a Catalog UI Policy?
David
Solved! Go to Solution.
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Request Management
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ā09-12-2025 03:31 AM
Hi @davidsmith, have you had chance to review my answer above?
Please let me know how does it sound to you, please don't ghost my free time efforts :))
/* If my response wasnāt a total disaster āļø ā drop a Kudos or Accept as Solution ā āļø Cheers! */
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ā09-01-2025 08:10 AM
I have followed this in the past:
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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ā09-01-2025 08:39 AM
Sorry but could you please share screenshots of what you configured in your instance on how can you add role check in condition of UI policy.
The link you shared doesn't have screenshots either.
I was not able to add that i.e. script anywhere here
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā09-01-2025 08:49 AM
You can find this in 2nd tab...
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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ā09-03-2025 03:36 AM
Usually developers prefer to use UI policy when there is validation/condition which is simple.
If any script is involved, it's better to use client script.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader