Catalog Variable link (URL)

Austine · ‎01-12-2022

Is it possible to create a variable named "Application link" with the link itself (URL) given as part of a Catalog Item Variable please? This is because I was given a requirement and the above question is included as part of the Catalog Item Variables.

Thank you.

Allen Andreas · ‎01-12-2022

Hi,

No problem. If you find out more and still need help, let us know here. I'm unsure if they're meaning to have a clickable URL display at a certain position on the form, or what they mean.

If they mean a clickable link and this is for end-users on the Service Portal, then you can follow guidance as mentioned here: https://community.servicenow.com/community?id=community_question&sys_id=bdfe9910dbb0d7080e3dfb651f96... -- basically just involves creating a portal widget with the link in the HTML and then associating that widget to the catalog item by Macro type.

But again, we're guessing right, due to poorly written requirements. Whoever is the BA or whatever that wrote that acceptance criteria needs to know the appropriate name for ServiceNow catalog variables.

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Allen Andreas · ‎01-12-2022

Hello,

Unfortunately, your question is not very clear.

Naming the variable, ok, but then you say:

"with the link itself (URL) given as part of a Catalog Item Variable"

What does that mean?

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Austine · ‎01-12-2022

I was given the requirement. Basically, below is what the requirement look like:

Variable Name: Application link (URL is included)

Variable Type: Text Label

Help Text: Click the link to see the list of available applications.

This is my first time of seeing such hence my question. Thank you always.

Allen Andreas · ‎01-12-2022

Hello,

Well, you really should just ask whoever gave you the requirement for more information.

They've told you the name and the type (although I don't believe that's correct).

These are the available variable types: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

You'd need to have them clarify what the requirement is, so you know.

Otherwise, we could try and assume/guess, but it's a waste of time if wrong.

Please mark reply as Helpful/Correct, if applicable. Thanks!

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Austine · ‎01-12-2022

Asking them for clarification should be the best option at this point as you suggested. Thanks once again.