We're working on configuring incident management for our go-live. The category/subcategories that are setup with the OOB configuration aren't necessarily what we want to use for our production site. I'm suspecting others are in similar circumstances.
My question is sort of a poll I suppose. So here goes; how many people stick with the OOB category/subcategory lists when they go live with IM?
And then, if you're not using the OOB category/subcategory lists, what are you doing? Are you revamping the whole thing? Or just making a few tweaks to make it suite your needs? Are your lists long/extensive or short/sweet?
Hopefully you get the gist of my questions. Feel free to respond however you feel appropriate. Thanks.
Earl
