We have a "consent through silence" approach in our workflows where the system owner has 3 days to approve a RITM before it is auto-approved. The potential issue is what happens if the RITM is manually approved. Later in the workflow we have a Join a...
Hi, I created a scheduled job to auto close the resolved RITMs. PFB the script. But when this script was executed it triggered the workflow again for most of the resolved RITMs and because of that all the related task are created again. Please let me...
Hello Community, I'm looking to add approver in sysapproval table.I created this business rule but it isn't working.I created two fields on ritm form.Whatever user selects in the enter approval field will be inserted in the sys approval table for cor...
Hi, I have created a UI action(Incident) in the Problem table. When Incident button is clicked then the List of Incident table is coming up. Now I created one more UI Action Add to Incident in the List choice.(Actions on selected rows) The requiremen...
Hi All,i am having a variable in variable set which is in order guide and also in the catalog items which are in rule baseThe variable is a dropdown with 2 choices (choice A, choice B)If the request is raised from catalog item then only choice A shou...
Hi can anyone guide me on below mentioned functions!How to Remove Buttons from page in the Related list and How to change or add new background image in from page of any incident or problem and change.
Hello everyone! Running into an odd issue with a notification email. During the implementation step of our Change Management process, we have a notification that notifies our users that their change is approved, and to work on their implementation ta...
I am looking to create a HR group where they can handle employee investigations, and other sensitive information. However, I don't want other ITIL users (ex. service desk) to view these requests. I ideally, I want only HR staff and Admins to be able ...
I have a requirement to filter the Configuration items reference filed on the incident from to show only those CIs related to the service and service offering selected. I may have to query the relationship table and get only those related records of ...
Hi, some one kindly suggest me how to apply filter on Configuration item field of incident- That filter condition but be reflect on only Incident need to show below classes only - Servers- Computer- Chromebooks- Database Instance- Router- Switch- VPN...
HI, Can someone help how to stop the business rule when user initiate the UI action. My scenario is, when user trying to close the task close complete then new task will get created. Other Option we have given create task to PKI team. Which is also d...
Hello - SN. Followed this doc = OAuth 2.0 credentials for GitHub Apps - JWT (servicenow.com)Got details from GitHub end. But when i try to refresh token i get this error OAuth flow failed. Verify the configurations and try again. Error detail:invalid...
Hi All,im having a choice variable with 2 choices. That is in a variable set. It is used in order guide and also in few catalog items. when the request is raised from order guide, then the variable has to display 2 choices . But when it is raised fro...
Hi, We have a business requirement where the Approval Request LINK in the notification email should open up in the Portal, and not the record in ServiceNow. The script I use does open the portal on the Approval page, but when Approve or Reject is cl...
Hello, I'm facing an issue regarding setting up SLAs. We have a contractor with different 'stores' and each one with different working hours. For example:- store 1: open from 9 to 10 - monday/saturday- store 2: open from 11-14 - monday- store 3: open...
