We are sending the Attachments in the email Notification that are present in the record through include Attachement option in the Notification. But in the logs we are getting warning like : "Attachment 'Sample.docx' was excluded from this email becau...
Simple question...is there anything that tracks how many times a KB article has been opened and when? TIA for any information you can provide.
Hi Team,I have a field called location in cmdb_ci table which is OOTB. I have created a custom table and create a field in cmdb_ci referencing to custom table. Based on the OOTB location field need to update custom reference field in servicenow. How ...
Hello, I am trying to get a multi-line field to appear on a catalog item when a user selects yes to a question on another field. Does it require UI Policy or UI Action? The question specifically is: Is Cabling Required? Y/N. If Yes is selected, “E...
Hi,I have a requirement where in I have created a workflow and used a notification card such that a notification has to be triggered to a specific person I have defined within workflow.But notification doesn't seem to appear , when I try to impersona...
Hello, On a catalog item, how do I get the cost center field to automatically populate when the Requested For field populates and/or when Location field is populated.
Hi All, I want to import some record tags but it's not inserted in the target table. how can I achieve this?note - tags-otb column- sys_tag thanks
What makes problem still in active state despite problem state is closed.Pls give me your suggestions!!
Hi All, 'x' person is in the' ABC' group.but no ticket should go to himhow to ratify this problem Thanks ADV
Hi All, We had a few custom priority defined in our instance like P0 - Severe, P3 - Moderate for Incidents. Due to organizational changes, we have set these Priority to Active = False. But, the issue is that these values have now disappeared from vie...
Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...
Hi,We have a requirement to call a function of Customer Service scope (accessible only this scope) from Global application.Since we are unable to call directly that script include from global, hence, we are trying to create cross scoped privilege acc...
I have created the after insert BR to update the owner group to other one. But that businesses rule was not executing even though the all the conditions are met. That was executing when i created the change request manually with the same conditions...
Hi Team,Currently i have configured Re-open UI action. Once the state is resolved this works after filling the resolution information. once we click on reopen it should take us to Notes section additional comments as we made it mandatory. Instead it ...
