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Resolved! Metrics on KB Articles

Simple question...is there anything that tracks how many times a KB article has been opened and when? TIA for any information you can provide.

johnfeist by Mega Sage
  • 667 Views
  • 2 replies
  • 0 helpfuls

Need to update reference field by using background script

Hi Team,I have a field called location in cmdb_ci table which is OOTB. I have created a custom table and create a field in cmdb_ci referencing to custom table. Based on the OOTB location field need to update custom reference field in servicenow. How ...

Arun91 by Tera Contributor
  • 976 Views
  • 5 replies
  • 0 helpfuls

Resolved! UI Policy or UI Action

Hello, I am trying to get a multi-line field to appear on a catalog item when a user selects yes to a question on another field.  Does it require UI Policy or UI Action?  The question specifically is: Is Cabling Required? Y/N.  If Yes is selected, “E...

Trigger notifications on specified user

Hi,I have a requirement where in I have created a workflow and used a notification card such that a notification has to be triggered to a specific person I have defined within workflow.But notification doesn't seem to appear , when I try to impersona...

HI All

Hi All, 'x' person is in the' ABC' group.but no ticket should go to himhow to ratify this problem    Thanks ADV

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basha shaik by Tera Contributor
  • 708 Views
  • 12 replies
  • 2 helpfuls

Difference between Child Incidents and Incident Tasks

Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...

redirect to notes tab from resolution tab on incidnet form

Hi Team,Currently i have configured Re-open UI action. Once the state is resolved this works after filling the resolution information. once we click on reopen it should take us to Notes section additional comments as we made it mandatory. Instead it ...

Atchutaram by Tera Contributor
  • 279 Views
  • 1 replies
  • 0 helpfuls