Hi thereWe have an issue where Problem tickets are being closed when the linked Incident / Related record (example Change Requests) is closed. According to feedback I have received, this is out of the box default behavior in ServiceNOW. However I do ...
Hello,I have two datetime fields, one is a read only field which populates 90th day from today and the other is inputted from the end user. I need to check if the inputted value is less than or equal to the read only field in the workflow. I'm usinfg...
We need to show UI Action with name Close only on CSM Configurable WorkSpace but we do not want to show the button on Agent WorkSpace. How we can achieve it?
would like to not allow customers to reopen Closed Incidents from the Customer Portalwhere can I go to remove 'reopen' selection from the action button for "Closed" Incidents?
Hi, I have written a BR that creates an RITM when Idea is Accepted.Here is the code,(function executeRule(current, previous /*null when async*/) { createRequest(); function createRequest() { var cart = new Cart(); //calling the cart API var item = ...
How can I add a Delegate to a CAB Definition.. I need to have a Delegate have the ability to "Host" a CAB Workbench meeting. Currently when I try to add the users name does not appear even though they are in the CAB Manager group/
Hi, I have an RITM that is getting created when Idea is Accepted. All the field values on the Idea are populated on the RITM variables form. But I have 3 issues.This RITM is different from other Templates. I only have requested for, Manager(of reques...
Good day everyone! I need help with my task. Our Non-ITIL users do not have access to post Additional Comments on all SCTASK tickets from the portal view. They can only post Additional Comments on the RITM tickets but not on the SCTASK tickets.I need...
I currently have next experience and Polaris theme turned on while using ITSM Service Operation Workspace. If I navigate to https://myinstance.service-now.com, it redirects me to https://myinstance.service-now.com/now/nav/ui/classic/params/target/%24...
Hi,we have a variable set: "requested for country" which shows the logged in user details for the catalogue in SP. based on the logged in user the country is displayed as "if the user is from India then it shows as india in requested for country" var...
Hi Team,I want to Convert RITM Short description to incident Short description using UI action.I need t convert attachments as well.Could you please suggest.
HI, As we installed the OAM plugin and included that email script '${mail_script:include_approval_actionable}' in our Approval request notification, it looks like the below. the details in the options section are variables of the catalog item.But w...
We can't pinpoint when this started happening but suddenly we found a record with numbering prefix SCTASK in our Enhancements table.When checking with the end-user who did this change (an itil user), it appears he was able to change the task type usi...
Hi Team, actually my requirement is i want to change the background of widget . i tried with the following script in CSS .panel-heading { color: #fff; background-color: #0060FF; border-color: #0060FF;} but the issue it only changing the heading part...
Hello everyone,I would need support for an integration between instances.I have implemented integration between two ServiceNow instances for the Incident table.With the POST method in addition to the fields of the incident, I am also trying to pass v...