please help me out by using the onLoad() cleint script i want to auto populate the user details
Hi,please help me out by using the onLoad() client script i want to auto populate the user details. Please help me out with the script. Thanks,
Forum Posts
creating a new page in Employee Center can called out the function from service catalog?
Hi All, I would like to create a page in my Employee Center. Understand that the page content are manged by HTML/ CSS, etc. Is there a way to just create a page in Employee Center and called out the services catalog OR any drag and drop designer avai...
Complex Story
Users are able to add a maximum of 5 rows per entry type to the catalog Short Burst Data (SBD) Data Delivery Preference Selection Variable set on Multi-row variable (MRVS).It is completed when a user cannot exceed 5 per type of entry. Entries in the ...
Supporting tickets from different domain in domain separated environment
I am curious to understand, in a domain separated instance, where there are multiple customers/tenants are logging support tickets (e.g. Incident, problem, etc.). How MSP side support desk team manages these tickets. As each ticket is coming from dif...
Resolved! XML record producer
Hello community. How do I import XML of record producer? Thanks!
Multiple Variable Types in One Question
Hi All! I'm creating a new catalog item, and I have a request to have more than one variable type under one question.They have requested a field called Date Range (single line text) but they would also like the option for the user to select a check b...
Tiny Mce attributes - Vancouver
Hi All - After Vancouver upgrade, we see toggle theme option in toolbar. what is the functionality of toggle theme? Thanks!
Run scheduled job on china timezone
Hi Team,I have created one scheduled job which I need to be run on 1 day of every month at 12 am in China time zone or user timezone.Can someone please help me here?
Resolved! Portal once i click on All tickets then i want move the positions of the closed and open incidents
Hi,Portal once i click on All tickets then i want move the positions of the closed and open incidents. Once i click on "All Tickets" then will redirect to the below page. like as per my screenshot i want to move the places of the closed incidents, o...
Resolved! Is it possible to create incident by teams chat?
Hi All. I'm newvy in servicenow ITSM.Our team want to use e-mail and teams chat for creating and checking instances.E-mail setting is fine but i have some trouble with teams.I already make instance to notify incident creation. Please check image. Th...
Report on Users that have the ITIL role but are not part of the ITIL role groups
We have two groups that grant the ITIL role and I am trying to find a way to report on users that have the ITIL role, but are not part of either of those two groups. This way I can see if it's coming from a different group they are a part of or had ...
Client script for decimal points
Hi everyone iam using this script, to check if somebody enters number or not, if it is not a number then it should show alert and if it is number then it needs to be in this format $12.00. but the code is not working even when a number is entered it ...
Need client script
For a variable (number) - it should accept only whole number ex:12 after that it need to autopopulate as ($12.00) including decimal and dollar symbol.If alphabets or or any other apart from whole numbers are entered then it should show error.
Round Robin Assignment Rule
Hello, We need to implement round robin assignment rule on one group " Globla incident" where Group members works in Three regions APAC, EMEA and AMER. all Agents are in "Global group as well as Regional Groups ( APAC, EMEA and AMER - based on thei...
How to get the Parent record created by NAME on Email body using notification script
Hi Everyone, I have any requirement to get the parent record Created By NAME(i,e sys_created_by) on notification body by using email notification script. Notification triggered on child table. I have coded the below lines of script and it's getting c...
