Change and Problem is missing in application menu

Vjalindarba
Tera Contributor

2 hours ago

As I was exploring the Australia version, I was unable to find the Change and Problem applications in the Filter  Navigator. I also checked the Application Menu table (sys_app_application), but I could not find any records for Change and Problem. 
Is this a known issue or do I need to make any configurational changes?

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6 REPLIES 6

Vjalindarba
Tera Contributor
In response to GlideFather

52m ago

Hi @GlideFather,
Thanks for the suggestion. We verified the roles and confirmed the affected users already have the required access, including change/problem related admin roles.
The issue is occurring specifically in the Application Navigator where the Change and Problem modules are not visible, while Incident is available. We also tested with admin access and observed the same behavior

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Dr Atul G- LNG
Tera Patron

50m ago

HI @Vjalindarba 

 

https://www.servicenow.com/community/developer-forum/pdi-australia-version-no-change-management-menu...

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