change approval through email

[papukutti]

Hi..

In change management approval process, before each approval an notification will be send to the approver , I want the approve and reject link to be added in the email template so that approver can directly 'approve or reject" through mail.

How to redirect directly to the approval record from mail? could anyone provide me the solution

[Ankur Bawiskar]

Hi Papu,

So you want to include 2 hyper links 1 for approve and other for reject.

https://snprotips.com/blog/2016/1/29/approve-or-reject-with-a-single-click

https://www.servicenowguru.com/system-definition/email-notifications-system-definition/approval-emai...

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Chuck Tomasi]

Hi Papu,

I hear this request all the time. It either appears as a requirement "I don't want users to have to open an email and send it" or "Just get me a link to ServiceNow to approve it without logging in."

My first words are "There is no security in that". It would require you to open your approval records to the public and anyone with a link could approve anything. Don't do it.

If you want to include a link in the email, that's fine. You can do that, but it will require the user to login to ServiceNow and do the approval. That's as simple as putting ${URI} or ${URI_REF} in the template.

Again, if anyone asks "Can we do this without having to login?" tell them no, that's completely insecure and opens us up to unauthorized approvals.

Notification variables