Resolved! Group by Priority
How to know the count of incidents in each priority i.e., in priority - 1 or 2 or 3 or 4 or 5 separately by using background script.
Forum Posts
Auto Populate is not working on RITM
I have used auto populate the employee location based upon the requested for filed but it is not working on the RITM and SCTASK level as it shows no data on those fields but it's working on the service portal what is the cause of this
Resolved! What is Turnstile activity in workflow? Gone through many articles but didn't get exact. Clarity can anyone please brief it
What is Turnstile activity in workflow? Gone through many articles but didn't get exact clarity can anyone please brief it..
ServiceNow patching
Hello All, When ServiceNow patches any instance, what all fields does it refer to before upgrading any functionality . fields etc?Do we have any technical article on what all it checks and best practices etc?
Can we convert a incident into sctask but not for all assignments groups only for 1 assignment group
Can we convert a incident into sctask but not for all assignments groups only for 1 assignment group
Resolved! Backgorund script
what is the background script for print the active incidents associated to the closed problem and close those incidents?
Resolved! Catalog Items Dont Show Up in Self Service Portal
Hello everyone!My client instance have a problem related to the display of catalog items on the Service Catalog portal.We have another portal for end users in which these offers are being presented correctly, however, on Self-Service - Service Catalo...
Resolved! Regular expression in client script to check value between 0 and 100
Hi,Need to write a regular expression that allows only numbers between 0 and 100 (including decimals). Used !pattern1=/^[0-9.]*$/ && !pattern2=/^(?:100(?:\.0+)?|[0-9]?[0-9](?:\.[0-9]+)?)$/ but it's not working perfectly.Any suggestions/solution.
Knowledgebase Sources
How can I modify the sources used by knowledge articles?Both standard UI and portal
Resolved! Document Viewer Displaying Blank Document
We have enabled the Document Viewer plugin on our Incident and Demand tables and when clicking the "View" button next to the attachment the preview of the document is blank with no information visible. We have also enabled Document viewer on our Prob...
Inbound action that records the email onto the respective RITM
Hi All,I’m working on the inbound action and need your assistance with the logic:I need to create an inbound action that records the email content onto the respective RITM worknotes/activities.The emails will come from "XYZ@gmail.com," and the subjec...
Can I reschedule my CSA exam before 24 hours of the time of it was scheduled? or It will charge me to reschedule it ?
Can I reschedule my CSA exam before 24 hours of the time of it was scheduled? or It will charge me to reschedule it ? I want to reschedule it because I'm facing health issue, will it ask to submit any medical report to reschedule it? Thanks in a...
GlideAJAX not working for affected CIs list
HelloI have the following need to have a UI Action on the related list "Affected CIs" to create one change request per selected CI.I tried to do so with a mix between a UI Script and a GlideAjax, but GlideAjax gives me a Null answer.Can you help me o...
Resolved! VLookup in reports
Hi Community, If there is vlookup applied in excel, then how to create reports for this? Is there any functionality related to vlookups in servicenow? Thanks,Poorva Bhawsar
Resolved! How is due_date determined on RITM?
Does anyone know how the due date is calculated on RITMs? I'm in my totally vanilla personal developer Helsinki instance. Go to the catalog, pick Adobe, and click order now. A RITM is created with a due date of tomorrow's date. Looking at the ...
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