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Workflow and approval rules in sc_req_item

Hi,Is there a way to use both the graphical workflow and the approval rules on the catalog of services (meaning on the sc_req_item table)?At the time being, the catalog of services has been implemented with approval rules. Now I'm also willing to use...

ffaltot by Tera Contributor
  • 1591 Views
  • 6 replies
  • 0 helpfuls

I want to create a report on the below information in case table

Hi, I want to create a report to the below information.Name of Report:  Average Response TimesType of Report:  Bar GraphData Elements Required: Total # of Cases                                          Average Days Open                               ...

mania by Tera Contributor
  • 210 Views
  • 1 replies
  • 0 helpfuls

Client script

when the user create the problem record , you should show the message of total number of records created by the currently log in user for the problem table using OOB problem table ? Using the  After BR but i need to same scenaior  build the client si...

Ram012 by Tera Contributor
  • 476 Views
  • 6 replies
  • 0 helpfuls

Need your help to provide steps for Migrating Remedy to Service Now

Hi Experts/All,We will be planning to migrate BMC Remedy and ITSM to Service Now in another few months.It would be helpful for our team if some one can help us in providing the detail steps / cautions to be taken care for migrating BMC Remedy and ITS...

mysnow by Kilo Explorer
  • 18266 Views
  • 23 replies
  • 7 helpfuls

Add columns to dl_problem_priority?

Hello. I want to add additional fields onto problem that would effect how the priority is calculated. Should I add columns to dl_problem_priority to manage this, or should I create a whole new data lookup table? Thoughts?

spike by Mega Sage
  • 336 Views
  • 2 replies
  • 2 helpfuls

Client script

Prevent user from changing the state to closed in the List edit - use the Custom table. Write client script but code is not working . function onSubmit() {   if (g_form.getValue('state') == 'Closed') {    alert('You are not allowed to change the stat...

Ram012 by Tera Contributor
  • 278 Views
  • 2 replies
  • 0 helpfuls

Email Pop up

Hello All,We have created a custom widget in SP portal. There is a specific list of users, so when we click on the user name then email pop up should get created and sender should be that user.

Resolved! Hide a multirow table in a form

Hello experts, We want a multirow table to be visible when a field is selected, is it possible? In the catalog policies we do not identify any options. Thank you

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Resolved! CSA practice question

Little bit confused about the question::Which one of the following statements is true?When an incident form is saved, all the Work Notes field text is recorded to the Activity Log fieldWhen an incident form is saved, the Work Notes field text is over...

amitku39 by Tera Contributor
  • 887 Views
  • 2 replies
  • 2 helpfuls

Business rules

Create two fields description field in CustomTable1 and CustomTable2 table. When you create a CustomTable1 record the description from corresponding CustomTable2 record should get populated ? Writing Business rule code but not working.Any idea above ...

Ram012 by Tera Contributor
  • 387 Views
  • 4 replies
  • 0 helpfuls

how to use ng-repeat in widget

is this correct way to use ng-repeat for the widget <div ng-repeat="item in items"><sp-widget widget="item.variableWidget"></sp-widget></div>

hemantnh by Tera Expert
  • 809 Views
  • 2 replies
  • 0 helpfuls

grid (tabular data)

Hi All,I'm looking to perform complex data operations, including sorting, filtering, and aggregating data, directly within a ServiceNow form in a custom application. Is there a built-in solution in ServiceNow to handle this? If not, are there any thi...

Raji9 by Tera Expert
  • 250 Views
  • 1 replies
  • 0 helpfuls

Client script

when the user create the problem record , you should show the message of total number of records created by the currently log in userfor the problem table using OOB problem table ?Client Script:function onLoad() {// Get the current user's IDvar curre...

Ram012 by Tera Contributor
  • 256 Views
  • 2 replies
  • 1 helpfuls