We have a requirement to exclude all order guides from the Service Operations Workspace.Currently, the out-of-the-box functionality displays both catalog items and order guides when we click on the 'Create Request' UI action on the Interaction form i...
When running an ATF test that sets the value of a reference field, the test fails with an error similar to the following: "FAILURE: Failed to set field 'Enter the name of the Business Application' to value '554f3feddb0cc810fe3fe7970596199f' because t...
Hi Everyone, I have an requirement to Remove/Disable the below options from New Project Workspace? Is there any possibility? Financial Screen: I need to remove the "Delete Row" Option.New Expense Line:Add Expense Line: Thanks,Rajesh
Hi Team ,I have a scenario here , like Cash Team requested to create new catalog items for their team to triage incoming requests. There will be a new assignment group set up for Cash Team. This group should only be able to view the tickets that is c...
Hello Everyone,we have enabled the on-demand delegation for Manager's Onboarding Activities. We see that Manager can delegate the activities from Portal, However, this functionality is not available on Now Mobile. Can any one please let me know how c...
Hi Team, I am trying set the format of the date and time filed but I am getting error --onChange script error: RangeError: Maximum call stack size exceeded function () { [native code] }Kindly help me with this bellow is the code
Hello Experts, We have a requirement to hide some catalog item variables on the reporting. We are trying the Role on variable but seems not work because is applied only on variable editor. For example we have "Test" variable should be not visible on ...
I am studying "IT Service Management (ITSM) Implementation On Demand". But whatever I do, it is not moving forward from 3%. The course is stuck in 3%. And I am not able to complete the LAB as there is no instruction what needs to be done in the LAB. ...
for a service request i am trying to consider business days only in a specific requirement where i am using schedules of the user to check it. But all i can see is it only considers weekend and not the holidays associated with the schedule. Can anyon...
Me and my team have been going back and forth on this scenario for a few days and I was interested to see how other teams document these issues. Scenario: User’s laptop is not booting, because of this they are unable to launch their Project Manageme...
Received a request to add to the Activities/Filtered on Stories to include emails (autogenerated or correspondence).While I was able to do that in Story using a VTB View, they do not appear on the Card view on the VTB Can this be done? If so, how? ...
In Sow ServiceNow restricts records after count 20 for a few users in the popup for the reference fields. When show record count is changed to 20 from 100 it displays all the records without any restriction. What is the issue with the configuration a...
Hi, Can anyone please tell me how to Update the Service field on the Incident table to only allow selections of Application Services. Regards, Sarabjeet
Hi community, could you advise please if Knowledge Management Advanced and Knowledge Management Advanced installer plugins can be installed free of charge (included in the license) for a client with ITSM Pro. The client would like to utilise features...
Hi All , I had question with ATF. So posting question if someone can help!i used "Click on UI action " test step. The purpose of that ui action is it will open a new form and primary ticket will be the ticket number which was updated in the current ...
