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Change Assignment group based on SLA automatically

Code_Tiefling
Tera Contributor

‎01-31-2024 11:40 AM

I need to change the Assignment group of an Incident if the current SLA has reached 80% but I can't find anything on the documentation to code this or to configure this. How can I achieve this?

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AshishKM
Kilo Patron
Kilo Patron

‎01-31-2024 12:25 PM

Hi @Code_Tiefling ,

You can write BR [ after ] on task_sla table for incident SLA % and update the assignment group.

 

-Thanks,

AshishKM


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