Change Assignment group based on SLA automatically

[Code_Tiefling]

I need to change the Assignment group of an Incident if the current SLA has reached 80% but I can't find anything on the documentation to code this or to configure this. How can I achieve this?

[AshishKM]

Hi @Code_Tiefling ,

You can write BR [ after ] on task_sla table for incident SLA % and update the assignment group.

-Thanks,

AshishKM