Mandatory comments on approval reject using Reject UI Action (list choice and list context menu)

[Somujit1]

Hi Experts,

I have a requirement where on click of Reject button from a Change/RITM record Approvers related list I want to display a popup enforcing users for fill in the rejection comment which should get copied to the Approver table activity journal.

Any solution to achieve the same would be much appreciated.

Regards,

Somujit

[Amit Gujarathi]

Hi @Somujit1 ,
I trust you are doing great.

To achieve this, we can create a UI action on the Change/RITM record Approvers related list's Reject button. This UI action will trigger a client-side script that will display a popup to the user asking for the rejection comment. Once the user fills in the comment, the script will copy the comment to the activity journal field on the Approver table.

function showRejectionCommentPopup() {
  var comment = prompt("Please enter a comment for rejecting the request", "");

  if (comment != null && comment != "") {
    // Copy the comment to the activity journal field
    var gr = new GlideRecord('sysapproval_approver');
    gr.get(g_list.getChecked());
    gr.comments = comment;
    gr.update();

    // Reload the related list
    g_list.refresh();
  }
}

// Create the UI action
var rejectUIAction = {
  name: 'Reject with Comment',
  action: showRejectionCommentPopup,
  condition: function() {
    // Only show the UI action if at least one record is selected in the related list
    return g_list.getChecked().length > 0;
  }
};

// Add the UI action to the related list's dropdown menu
addUIAction('related_lists', rejectUIAction);

[Somujit1]

Hi @Amit Gujarathi,

Thanks for your reply.

Not sure if I understood your suggestion correctly.

Is it that I need to create a UI action on the sysapproval_approver table as attached and an OnLoad client script on the sysapproval_approver table with the script shared by you?

I tried doing the same but no luck.

Please correct me if I am wrong

Regards,

Somujit

[CoyoteRay1]

I agree with Somujit, please add more context to the proposed solution.