Change created by to system

[Arjun4]

Hi Everyone,

we have 2 catalog items, If HR submits the first one, it will create a new user in sys_user table, the second form is to update few attributes, When the user gets created in servicenow it is showing the persons name in created by. I want to change it as System.

Please help.

Thank you,

Pranav.

[Uncle Rob]

By what mechanism is it creating the user?

[Yousaf]

Hi Arjun,

Can you please check in dictionary on created by. If thats being handled in default value.

[Alexandre Magea]

Hello,

What you can do is to have the Record Producer perform the request through a Scheduled job that will execute 1 second later. That way, the creation is all being managed by the system and will be marked as created by the system.

Here's how to do it:

1. Create a Script include in the global scope. It contains two functions (Function 1 is meant to perform the actual user creation, and Function 2 is meant to queue Function 1 call in the scheduler).

2. Here's what it look like to queue the function call in the first function:

3. In your Record Producer, call the function requestAsyncCreation and pass any parameters that will be necessary to complete the account creation.

I hope it helps!

Alex