IS it possible to create multiple change with associate incident under Incident fixed by change

[RunaliP]

I m trying to create change for same incident. able to create multiple change for one incident but for new change its not getting associate Incident under Incident fixed by change . 
Is it possible to associate incident automatically?

[anurampalli]

hi @RunaliP 

Do you mean that you are creating multiple Change records for incident and one of them is getting correctly associated with incident, but others aren't? 

How are you creating the change?

If you right click on the context menu and create change, whether it is Standard, Normal, or Emergency, the Incidents fixed by change is getting populated.

If you are creating a change using script, is it possible to share the script for further analysis?

Best 

Anu

[Bhuvan]

@RunaliP 

It is not out ox box but can be automated if you have a valid use case and logic to identify which incidents should be attached to the change request.

You can create a Business Rule or Flow Designer action to perform this but check in the first place if you want to do this and would it make sense to improve your Change or Incident Management Process.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[M Iftikhar]

Hi @RunaliP ,
Yes, it’s possible in ServiceNow, but it does not happen automatically out-of-the-box.

To achieve this, you can write a Business Rule / Script Include, UI Action, Workflow / Flow Designer.

So, yes, it’s possible, but you’ll need a small customization (Business Rule or Flow Designer action) to automatically associate multiple Changes to the same Incident.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Ankur Bawiskar]

@RunaliP 

on INC form there are 2 fields which hold CHG

Caused by Change and Change Request and both are reference fields and can hold only 1 value.

That related list brings data from INC based on Change Request field.

This is OOTB behavior.

If my response helped please mark it correct and close the thread so that it benefits future readers.