Change font color of additional comments for incident

Gowtham29 · ‎07-29-2019

Hi Everyone,

I want to change the font color of the 'Additional comments' label and it's field value to Green in one particular notification. Pasted the screenshot for your reference. Which i highlighted in the below Post want to appear in Green color. Please help me how to achieve this and Thank you in advance

Devyani_6 · ‎07-30-2019

Hi Gowtham,

Please go through below steps:

1. Create notification email script as below:

template.print('<p><font size="3" color="#239B56" face="helvetica" >' + gs.getMessage('${comments}')+ '</font></p>');

2. In your notification, call this notification email script as mention below.

Please look at the expected below result:

Mark Correct/Helpful, based on impact of the response.

Regards,

Devyani

www.dxsherpa.com

View solution in original post

Harsh Vardhan · ‎07-29-2019

adding one thread here. kindly have a look. hope it will help you.

https://community.servicenow.com/community?id=community_question&sys_id=e3dea8fedb70df402d1efb651f96...

Gowtham29 · ‎07-30-2019

Am sorry for that Harshvardhan, this link also helped me a lot. Thank you so much for the quick response

amaradiswamy · ‎07-29-2019

Hi,

Do you want to change the color in activity history or in notification?

if you want to change in activity history, then you can write a before update BR with below script.

current.comments = "[code]<p style='color:green;'>"+current.comments +"</p>[/code]"

Gowtham29 · ‎07-29-2019

Hi, Thank you for the reply

I want to change it on the notification. In the notification i added last three comments to be visible to the end user in the which they receive. Now i want to change the font color of those three comments from the notification to Green color. Hope you understand. Please help. Thank you.