Change font color of additional comments for incident

[Gowtham29]

Hi Everyone,

I want to change the font color of the 'Additional comments' label and it's field value to Green in one particular notification. Pasted the screenshot for your reference. Which i highlighted in the below Post want to appear in Green color. Please help me how to achieve this and Thank you in advance

[Gowtham29]

Please see the attached screenshot for your reference. I want to change the color to blue which i highlighted. Please help

[Devyani_6 · Accepted solution]

Hi Gowtham,

Please go through below steps:

1. Create notification email script as below:

template.print('<p><font size="3" color="#239B56" face="helvetica" >' + gs.getMessage('${comments}')+ '</font></p>');

2. In your notification, call this notification email script as mention below.

Please look at the expected below result:

Mark Correct/Helpful, based on impact of the response.

Regards,

Devyani

www.dxsherpa.com

[Gowtham29]

Thank you so much for the help Devyani, it is working as expected.

[AdamUMC]

I have tried this, but it does not work for me. The font and size stay the same. What to do?

[Harsh Vardhan]

have you checked the thread which i had shared. same answer has mentioned there ?

hit the correct mark or helpful based on the correct and first response.