Change greeting in Service Portal depending on the time

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Richard Thomas2
Tera Contributor

‎07-20-2020 02:56 AM

Hi all

Currently in our portal we have this personalised greeting when users log in... we used this code 

function() {


/* widget controller */


var c = this;


c.data.greeting = 'Hi ' + scope.user.first_name + ',' + ' welcome to your Rathbones IT Service Portal';


}

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Question: is it possible change the greeting depending on the time - so if it's pre 12 it would say 'Good morning Richard'

Thanks for you help

Richard

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Rishabh Jha
Mega Guru

‎07-20-2020 03:24 AM

 

Hi @Richard Thomas ,

Since you're generating the greeting message on your widget's client controller, you'd need to use the javascript's date function, unless you want to make a sever side call to get the date-time using the Glide APIs. The javascript Date() will get the date-time from the user's pc.

Here's the snippet to do that:

function() {


/* widget controller */


var c = this;

var today = new Date();
var hour = today.getHours();

var greeting = '';
if(hour > 20 && hour <= 4) {
    greeting = greeting  + '${Good Night}';
} else if(hour > 4 && hour <= 12) {
    greeting = greeting  + '${Good Morning}';
} else if(hour > 12 && hour <= 16) {
    greeting = greeting  + '${Good Afternoon}';
} else if(hour > 16 && hour <= 20) {
    greeting = greeting  + '${Good Evening}';
}


c.data.greeting = greeting + ',  ' + scope.user.first_name + '!' + ' Welcome to your Rathbones IT Service Portal';


}

 

Thanks & Regards,

Rishabh Jha

Aavenir (https://www.aavenir.com/)

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Rishabh Jha
Mega Guru
In response to Richard Thomas2

‎07-20-2020 04:17 AM

Yes, Mark is right, and I've pointed that out in my answer that the date-time will be picked by the user's pc. So, if a user has gone to say, Australia for a month, and when he opens the portal in is laptop, he'd see the greeting according to the Australian timezone (if his pc is set to automatically change time-zone according to location), which I think is actually a good thing, like your smartphone or other devices show the time according to your current location.

In order to use the Glide APIs that Mark has mentioned, you'd need to make a server call from your client controller, and get the greeting evaluated accordingly from server side date-time, and in the above example, if your user goes to Australia for a month, but his TZ in ServiceNow is set to say Pacific, he'd see a Good Night greeting, when he opens the portal, even when it's morning time at his current location.

So depending on what your use-case is, and what suits your business needs best, you can go for either the client side or the server side solution.

 

Thanks & Regards,

Rishabh Jha

Aavenir (https://www.aavenir.com/)

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Mark Roethof
Tera Patron
Tera Patron

‎07-27-2020 09:50 PM

Hi there,

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Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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