Change - Implementation tasks - Add assignment group to Subflow

angelas
Tera Contributor

We are using the OOB flows for Change and the implementation CTASKs have no assignment group.

We are unable to add that to the subflow - Change - Implementation tasks.

What is the best way to add the implementation CTASK assignment group = same group on the Change ticket (for all types)?

 

Should I just make a copy of the OOB subflow to add assignment group and then update all the Change flows to use this subflow instead?

1 ACCEPTED SOLUTION

Robert H
Mega Sage

Hello @angelas ,

 

I believe a simpler way would be to create a new Business Rule or Flow that does the following:

 

Trigger: Change Task gets inserted

Condition: Assignment group is empty

Action: Set the task's Assignment group to the one selected in the related Change Request

 

Regards,

Robert

View solution in original post

1 REPLY 1

Robert H
Mega Sage

Hello @angelas ,

 

I believe a simpler way would be to create a new Business Rule or Flow that does the following:

 

Trigger: Change Task gets inserted

Condition: Assignment group is empty

Action: Set the task's Assignment group to the one selected in the related Change Request

 

Regards,

Robert