Change - Implementation tasks - Add assignment group to Subflow

[angelas]

We are using the OOB flows for Change and the implementation CTASKs have no assignment group.

We are unable to add that to the subflow - Change - Implementation tasks.

What is the best way to add the implementation CTASK assignment group = same group on the Change ticket (for all types)?

Should I just make a copy of the OOB subflow to add assignment group and then update all the Change flows to use this subflow instead?

[Robert H · Accepted solution]

Hello @angelas ,

I believe a simpler way would be to create a new Business Rule or Flow that does the following:

Trigger: Change Task gets inserted

Condition: Assignment group is empty

Action: Set the task's Assignment group to the one selected in the related Change Request

Regards,

Robert