Change incident State after user specified time

[anvitha ash]

Hello,

Incident State is "Awaiting User Info". And there should be one field which should capture user specified time. (e,g. User gave 26 hours of time). Now after 26 hours the State should automatically change to "Active"

And this can be repetitive process untill incident is resolved.

Note: we are not using flow designer for the current project

Please someone share your expertise on this 

[anvitha ash]

@AnveshKumar M 

One query 

hours * 60 min * 60 sec. ( Is it a standard format)? For conversion

[AnveshKumar M]

@anvitha ash,

Yup, we use this format. No other direct way/OOB function which is simpler and plain than this.

[Community Alums]

Hi @anvitha ash ,

 You can use a Scheduled job to meet your requirement.

You can use "Autoclose Incidents" scheduled job for your refernence and create your own by changing and updating tables and field values as per your requirement. 

Navigate to System Scheduler > Scheduled Jobs > Today's Scheduled Jobs.

Also, refer to this KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

[anvitha ash]

Hello @Community Alums ,

Thanks for sharing your response

Below is the requirement and is nothing to do with the autoclose incident 

Incident State is "Awaiting User Info". And there should be one field which should capture user specified time. (e,g. User gave 26 hours of time). Now after 26 hours the State should automatically change to "Active"