Change Interceptor

jean-pauldehaas · ‎12-22-2023

hi,

for some reason our change interceptor is not showing anymore in our PROD environment, its working in our lower environments and i tried to check for differences but couldnt find anything.

does anyone has expereince with this ?

Dr Atul G- LNG · ‎12-22-2023

Hi @jean-pauldehaas

Greetings!!

This is from my PDI

I have both option

In navigation bar -- Change -- Create New

and when i select any it open change form.

Seems it is very specific to your instance. and log a HI case

or

try

cache.do

Clear browser cache

Logout and Login

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎12-22-2023

Hi @jean-pauldehaas

Please check the below properties

cache.do as well

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

jean-pauldehaas · ‎12-22-2023

@Dr Atul G- LNG i compared the properties with our lower environments where it works fine and its set exactly the same as in PROD, but in prod it opens up the new change form instead of the interceptor menu

Dr Atul G- LNG · ‎12-22-2023

Hi @jean-pauldehaas

Could you please share teh screenshot of lower environment please.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

jean-pauldehaas · ‎12-22-2023

@Dr Atul G- LNG