Change Management States

[rachelconstanti]

What do I need to do to prevent users with the 'itil' role from seeing a state in the choice list.

Prior to a recent upgrade itil users could not see the 'review' state or the 'closed' state.  We had this locked down to just the change_manager role.  

I cannot see how to revert this back but this is a huge issue for us because our CAB team wants to review changes and close them - now everyone can do this.

[JP - Kyndryl]

Hi Rachel,

You will have to create an OnLoad client script to remove the Review value, unless the user has the change_manager role. 

Here is the documentation for the script:  https://servicenowguru.com/scripting/client-scripts-scripting/removing-disabling-choice-list-options...

The internal value for the change_request.state of "Review" is 0.

[rachelconstanti]

Hi JP - thank you for the response.  After further review we only need to hide the closed state.  I do have a 'restrict close' onLoad Client Script for this which is active and looks like this:

function onLoad() {
var isAdmin = g_user.hasRole('change_manager');
var state = g_form.getValue('state');
if (!isAdmin && (state != 3)){
//alert('Current user is not an admin');
g_form.removeOption('state', '3');
}
}

Any ideas as to why this would stop working?  (I have verified that only 3 users have the change_manager role) but everyone can close a change request.

I've also attached the change request state values

[JP - Kyndryl]

Hi Rachel,

Try this:

// Hide "Closed" Change State from everyone but change_manager

function onLoad() {
if (g_user.hasRole('change_manager'))
    return;

if (g_form.getValue('state') != '3')
    g_form.removeOption('state', 3);
}

[rachelconstanti]

Hi JP,

I set the original script to inactive.  Created a new one and the behavior is the same...

itil users can still see the closed state...

Rachel