How to deactivate an assignment Group

Eric DEFAUX
Giga Contributor

Hi everybody,

I want to hide and stoped the utilisation of an assignment group, but I don't want to delete it (I want to keep the history)
I tried to disable it, but it is still available in the create incident form.

find_real_file.png

 

find_real_file.png

 

Thanks for your help, please.

1 ACCEPTED SOLUTION

MrMuhammad
Giga Sage

Hi,

You need to use a dictionary override for assignment group and apply the filter as Active [is] true to hide the deactivated groups. 

1. Right-click on Assignment group Field Label and select Configure dictionary

2. Scroll down to Dictionary Override Related List and find a record with the table as Incident and open that record. 

3. Checkmark 

4. Place Reference qualifier as active=true

 

Thanks & Regards,

Sharjeel

 

Regards,
Muhammad

View solution in original post

5 REPLIES 5

MrMuhammad
Giga Sage

Hi,

You need to use a dictionary override for assignment group and apply the filter as Active [is] true to hide the deactivated groups. 

1. Right-click on Assignment group Field Label and select Configure dictionary

2. Scroll down to Dictionary Override Related List and find a record with the table as Incident and open that record. 

3. Checkmark 

4. Place Reference qualifier as active=true

 

Thanks & Regards,

Sharjeel

 

Regards,
Muhammad

Thanks a lot 😉

Happy to help 🙂

Regards,
Muhammad

Sudhanshu Talw1
Tera Guru

Hi,

  • Right Click on the assignment_group field.
  • configure dictionary
  • Open the record
  • Select Dictionary override
  • Overide reference qualifier