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08-11-2020 01:54 AM
Hi everybody,
I want to hide and stoped the utilisation of an assignment group, but I don't want to delete it (I want to keep the history)
I tried to disable it, but it is still available in the create incident form.
Thanks for your help, please.
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08-11-2020 02:02 AM
Hi,
You need to use a dictionary override for assignment group and apply the filter as Active [is] true to hide the deactivated groups.
1. Right-click on Assignment group Field Label and select Configure dictionary
2. Scroll down to Dictionary Override Related List and find a record with the table as Incident and open that record.
3. Checkmark
4. Place Reference qualifier as active=true.
Thanks & Regards,
Sharjeel
Muhammad

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08-11-2020 02:02 AM
Hi,
You need to use a dictionary override for assignment group and apply the filter as Active [is] true to hide the deactivated groups.
1. Right-click on Assignment group Field Label and select Configure dictionary
2. Scroll down to Dictionary Override Related List and find a record with the table as Incident and open that record.
3. Checkmark
4. Place Reference qualifier as active=true.
Thanks & Regards,
Sharjeel
Muhammad
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08-11-2020 02:22 AM
Thanks a lot 😉

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08-11-2020 02:26 AM
Happy to help 🙂
Muhammad
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08-11-2020 02:21 AM