Change Management States

[rachelconstanti]

What do I need to do to prevent users with the 'itil' role from seeing a state in the choice list.

Prior to a recent upgrade itil users could not see the 'review' state or the 'closed' state.  We had this locked down to just the change_manager role.  

I cannot see how to revert this back but this is a huge issue for us because our CAB team wants to review changes and close them - now everyone can do this.

[JP - Kyndryl · Accepted solution]

Hi Rachel,

Ok,  I found why.

There is another client script that is showing the next possible State values,  so you need to make sure your script has an Order higher that this one to be executed after this one.

I just tested Order of 200 and it works fine.

[rachelconstanti]

THANK YOU!!!!  This resolved the issue.  I wouldn't have thought to look at that - especially seeing we did not have 'order' selected to be on the form.