Change Request and Business Services

[Steve Fox1]

We have a Business Service discovered and properly defined.   Everything is looking good so far. I I

If I open a change against the Business Service, I get the right conflicts (based on blackout and maintenance schedule based on the Business Service).   My question is if I open a change request against a piece (a server for example)   of the Business Service, I thought it would take on the properties of the overall Business Service but that is not happening.

As a example:

I have a Business Service called "Ordering" and it has multiple parts including servers:   Server A, Server B and Server C         I have a maintenance window of Sunday 2:00 AM - 6:00 AM on this Business Service.

If I open a change request on the Ordering Business Service CI   outside of this maintenance window, it works fine.

If I open a change on Server A   (as an example), I do NOT get a conflict.   I thought it would show as a conflict since it is outside of the normal maintenance window of the Business Service called "Ordering"....which Server A is a member.

[Michael Fry1 · Accepted solution]

If we look at the Script Includes named ChangeCheckConflicts - that is called in the UI action Check Conflicts, I think we can see the answer. There are 2 system properties related child & related parent, if they are true, it will check their schedules. Default - they are set to false.

'

I ran a quick test with my maintenance schedule set to Business Service table, and condition Name is x, it showed under my Conflict Checker when I put a CI in.

Try changing them to True in system Properties.

[sayub]

Let me try this right now and will post my response in a few.

Sheikh

[sayub]

Hey Micheal,

I checked my script for ChangeCheckConflict and as shown below:

i am checking my system properties (i checked both System properties-->UI properties, and System-->Properties-->system) i dont see this parameter anywhere.. whats the location of this parameter under System Properties that you see on your end?

Sheikh

[Michael Fry1]

System Properties. I'm on Istanbul but do see them in my Helsinki instance.

[sayub]

Yup it worked     !!

Thanks Micheal

Sheikh