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Resolved! Display VIP flag on REQ, RITM and SCTASK forms for 'Requested For'

Hello everyone, I have a requirement to display VIP flag for 'Requested for' for Request. This flag should be displayed on REQ, RITM and SCTASK form. I referred to the below community and created client script on REQ and RITM and Script include, but ...

gs7 by Tera Contributor
  • 6836 Views
  • 17 replies
  • 16 helpfuls

Resolved! Resolve incident only with attachment if SLA is breached

Hi team, I have a scenario that if any SLA is breached then, user should only be able to resolve incident after attaching an attachment and If there is no attachment and one or more SLAs is breached then user should not be able to resolve the inciden...

Resolved! Users able to see their incidents..

I have a requirement that user can see incidents for which he/she is Caller.Assigned_to , part of watchlist or part of a particular assignment group. Please help me with complete scenario.

bhavyabansa by Tera Contributor
  • 968 Views
  • 3 replies
  • 1 helpfuls

How to report on blackout and maintenance schedules

I have seen several topics on creating blackout schedules, and turning on various modules to view them,    However, I want to be able to report on them.  There does not seem to be a way to develop reports on schedule_entry table and develop your own ...

RobinR1 by Giga Contributor
  • 3059 Views
  • 5 replies
  • 4 helpfuls

Resolved! Can't set the table or Conditions in Business rule API

Trying to use this API: https://www.servicenow.com/docs/bundle/xanadu-application-development/page/build/servicenow-sdk/reference/business-rule-api-now-ts.html  I can create a business rule no problem using this json body:  ```{"name": "XXXXXX","tabl...

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pedrams by Tera Expert
  • 725 Views
  • 4 replies
  • 0 helpfuls

Reporting on Affected CI table

Does anyone know how to get variables from a catalog task as columns on a report on the Affected CIs [task_ci] table? When I dot walk from Task > Questions > search for the catalog item, select the catalog item variable - I am able to successfully se...

Hannah C by Giga Expert
  • 2036 Views
  • 2 replies
  • 0 helpfuls