I Need to Set to Requested For In ''to'' List In Service Catalog Item Form In Email Client
I Need to Set to Requested For In ''to'' List In Service Catalog Item Form In Email Client
Forum Posts
How to display the latest records in a report
I am creating a report for incident. Is it possible to extract and display one of the latest records in each subcategory?
Resolved! walkup location kept showing no time zone attached
no sure how to fix this as i have specify the country
Expand the number of columns to export in a report
Hello experts, We have a table with just over 250 columns but when trying to export (.xlsx) the information through a report, we can only export 100 columns. Is it possible to configure increasing the number of columns? Thnak you for support.
Is ServiceNow working on a Monthly Interval for On-Call schedules?
I am surprised not to see more people asking why there isn't a Monthly interval rotation for On-Call scheduling. It is very common for our infrastructure teams to be on-call monthly. Do we know if ServiceNow has responded about this limitation?Meli...
How to create ATF to click on UI action from Form context menu / Additional actions.
I wanted to create ATF to click on the banner form context menu / Additional actions. ATF should be created while clicking on Context menu UI action for which I have used "Click a UI Action" test step but it doesn't work, it is showing an error 'FAI...
label.notify event is not triggered when creating a change request (Change Notification)
We recently identified that the "Change Notification" in ServiceNow is not triggered due to its dependency on the "label.notify" event. ServiceNow Hi Support confirmed that this event was deprecated years ago, meaning no script generates it anymore...
New Hire OnBoarding Brainstorming
Hello Community, I have a question to see if you all can help me out on how I can successfully improve our onboarding. (question at the end of the post) I am designing it as an order guide at the moment. Right now, users submit a request for a new wo...
catalog client script to change sc_task state based on variable
I have a catalog item that creates a catalog task. One of the variables on this catalog item is u_status. When that variable is changed to Complete and the record is saved, I would like the state to change to closed complete(3). I have tried an onSub...
Resolved! Group Manager should have access to edit members to the group their own in UAT,SIT.
Group Manager and Secondary Manager should have access to edit (add/remove) members to the group(s) they own in UAT, SIT & PREPROD (not in PROD & DEV) Edit buttton should visible to the group managers and secondary manager in UAT, SIT AND PREPROD not...
Guided Tour needs to enabled
Hi Team , need to enabled guided tour , while creating getting below error .I followed below steps but still not et enabled need help to fix this .
Best way to achieve auto population of priority on RITM based on variable value from a catalog form.
Hello! I have a catalog form where based on 3 variables I would like to auto populate the priority of a request ( RITM ) once the request is submitted as below - I am thinking of creating a Before Insert Business rule for it. But I would like to kn...
Scripting
Write a GlideRecord query to retrieve all inactive incidents created in the year 2024 with priority 1, 2, or 3 and an empty assignment group?Write a Business Rule script that automatically sets the "Short Description" field to "High Priority" when th...
Resolved! ACL
Hi All, I have created a custom table and by default read, write, create and delete ACLs are created as per OOB functionality. The requirement is: (1) only my group should be able to read, write, create and delete access to this table. ...
Resolved! How to make the same person as Approver on RITM, who closes the REQTASK in Workflow script?
Good morning.On a Catalog Form, I have a Workflow. The requirement is on RITM, whenever the person closes the REQTASK, the same person should be added the Approver on RITM.How can we do this? Through User Approval - Run script? (Screenshot below). In...
