インシデントテーブルにHinemosからレコードが連携されたときに、インシデントレコードのホスト名（u_hostname）が自動で入力されます。この時に、インシデントレコードのサーバ名（u_servername_test_field_1）に、ホスト名に対応するサーバ名を自動で入力されるような方法について検討しています。マスタテーブルとして、列Aにホスト名が、列Bにはホスト名に対応するサーバ名を事前に登録しておくものとします。インシデントレコードのホスト名に列Aと同じ値が入った時に、列Bの値をサー...
We are experiencing an issue where change requests in ServiceNow are bypassing the approval stage and moving directly to the "Scheduled" state. This behavior is not expected, as the change request should go through the approval process before reachin...
/*Req 1:- Write a script to add "Test" in short description before on last 10 updated incident?*/var grinc = new GlideRecord('incident');grinc.addQuery('active',true);grinc.setLimit(10);grinc.orderByDesc('sys_updated_on');grinc.query();while(grinc.ne...
Can someone help me understand why this code is not working? I'm trying to use GlideAjax in an onSubmit client scriptThis is not a real requirement—I just want to learn because I was asked this in an interview last time.Also, if this question comes u...
How to get sys_id of currently logged in user in scripts-background?
In incident form i am able to add the Attached knowledge tab in related list, but After that is not visible , please help me on this how to resolve it.
Creating a variable without a name, where only the text box should visible (Label should not be seen in form)
Hello everyone, I have a custom portal enabled which is my default landing page.I have enabled the AI search and configured the ai search. On any keyword search and clicked on search button it takes to another page to display the results where i ...
Hello Community! I have configured the connection with microsoft account by using intune integration.How to import data in service now.where I need to check data? Please help!
Good morning.I have a Catalog Form on which, for a question, we have choices (Select box type). But user wants to select multiple choices. How can we do this? I know, one method is, we can go with check-boxes. But how can we go with List collector? S...
Hi,A list collector field is added to Parent and child tickets.Related tickets from multiple sub tasks are getting added to parent. When two or more sub tasks having same related ticket it is getting duplicated and adding multiple times in parent rel...
Hi experts,we are seeing an issue, when the requestor post some comments on the case, the agent who is working on it is unable to see. How can we fix this issue? TIA
Outbound Rest Message (which uses OAuthToken) not working in the Run script Workflowvar r = new sn_ws.RESTMessageV2('<Rest Message>, '<method name>');r.setStringParameterNoEscape('userId', '<userId>');var response = r.execute();var responseBody = res...
Hi there, we setup our MID-Server in a Kubernetes Cluster with ArgoCD.I woundering about the lifeness and readiness Probes. We found a script "check_health.sh" in the MID-Server Application, but it doesn't work as expected. I give the container the w...
I have this use case where I need to import some data into servicenow. This dataset is used to assign Ids to employees based on their location. A particular location can have ids ranging from 1-9 and A-Z and there are say 15 such locations. Some of t...
