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How to access a variable inside a variable set using Client script ?

I am trying to access a variable of a variable set using an On_change client script but not sure about the steps. Var set name : on_behalf_of Var name : caller_id - which refers to a table user_info Tried using - var clrID = g_form.getValue('variable...

DD18 by Kilo Explorer
  • 15168 Views
  • 7 replies
  • 2 helpfuls

Resolved! What are the various RELEASES of ServiceNow?

Hi All,Just to know about the Releases in ServiceNow, I am asking this question.I know only Calgary, Dublin, Eureka and Fuji.Is there any release is there before Calgary?Thanks in Advance,Dinesh Chinnadurai

Email body doesn't contains user details

Hi, My requirement is below. If I am removing itil role from users(if user is not logged in 60 days) so the email should be sent to ex: test1@example.com and email body should contains with user(all the removed itil role users) details(like Name, Use...

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How to enable Knowledge Blocks search on portal

Hi All,Can we enable KB  blocks to be searchable on portal? When we add KB block to an article and search with KB block title, all articles with KB Blocks will be displayed. Can we just show KB Blocks in portal when searched?  Thanks!

How to create a planned task from an email

I seek assistance in creating a planned task from an email to be sent to our ServiceNow instance. I am uncertain about the process of using an inbound action for this purpose. The relevant table is named "planned_task". Any guidance would be greatly ...

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ACL CREATION

I created ACL but its not working, can you please help any issue in this set up any additional things need to be done. 

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venkata2023 by Tera Contributor
  • 294 Views
  • 2 replies
  • 1 helpfuls

Workspace agent

Hello,Request from user .On Workspace Agent, when you click + button create new interaction on right side all related templates appear.Requirement is remove the access to delete templates to the HD agents., only supervisor should have option to delet...

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Sonali01 by Tera Contributor
  • 303 Views
  • 2 replies
  • 0 helpfuls

Change Mangement metrics

Hi All, Is there any Industry Standard when it comes to Change Management Metrics? If so, can you share the list of metrics? I have SN OOB metric list for Change Management.I would like to see Industry standard list and compare to what we measure & r...