Change Request and Business Services

Steve Fox1 · ‎06-12-2017

We have a Business Service discovered and properly defined. Everything is looking good so far. I I

If I open a change against the Business Service, I get the right conflicts (based on blackout and maintenance schedule based on the Business Service). My question is if I open a change request against a piece (a server for example) of the Business Service, I thought it would take on the properties of the overall Business Service but that is not happening.

As a example:

I have a Business Service called "Ordering" and it has multiple parts including servers: Server A, Server B and Server C I have a maintenance window of Sunday 2:00 AM - 6:00 AM on this Business Service.

If I open a change request on the Ordering Business Service CI outside of this maintenance window, it works fine.

If I open a change on Server A (as an example), I do NOT get a conflict. I thought it would show as a conflict since it is outside of the normal maintenance window of the Business Service called "Ordering"....which Server A is a member.

Michael Fry1 · ‎06-12-2017

If we look at the Script Includes named ChangeCheckConflicts - that is called in the UI action Check Conflicts, I think we can see the answer. There are 2 system properties related child & related parent, if they are true, it will check their schedules. Default - they are set to false.

'

I ran a quick test with my maintenance schedule set to Business Service table, and condition Name is x, it showed under my Conflict Checker when I put a CI in.

Try changing them to True in system Properties.

View solution in original post

Steve Fox1 · ‎06-14-2017

Michael/Sheikh,

Many thanks for the help with this one. Excellent work by both of you to assist.