Change Request Approval Rejection removal from Related List, List View

Dead Blade · ‎09-27-2019

Rejections for Change Request require a comment to be made, this is an OOTB feature if you are in the approval record. But when you are rejecting the record from the related list in the Change request from the List View you are able to reject without comments.

So, we would like to eliminate the option to Reject from the List View, only for Change Requests, or force comments when selecting "Rejected" for Change Requests.

I have tried creating an ACL for list_edit but coming up short.

Ideas?

Dead Blade · ‎10-29-2019

Hi Michael, there were no ACL's conflicting. It ended up being the "Reject" UI Actions on the approval table. I am denying the rejecting and redirecting the user to the Approval/Rejection form if they select "rejection" from the UI Action on the Change Request Related list.

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Michael Fry1 · ‎09-27-2019

I think ACL is the right way to go. I see there is already an ACL on sysapproval_approver state, so inactive that ACL and add a new one like the following:

Dead Blade · ‎09-30-2019

Thanks Michael, that is not working.

Michael Fry1 · ‎10-25-2019

Remove your condition and see if that's causing an issue. Also, don't test as admin since Admin override is checked.

It looks like you are allowing users with itil_admin to approve via list view still, correct?

Dead Blade · ‎10-28-2019

Hi Michael, removing the condition did not help. Still able to reject/approve via the list as ITIL.

You are correct, allowing ITIL_ADMIN to approve via the list. I changed to "admin", still no change.