I'm having an issue with language change in Service Portal forms.Ex : when the user opened form in the service portal then he changed the language from English to any other language, content of the should be shown in selected language,NOTE : localiz...
Hello, I am very new to scripting and need to advice. How can I modify the below out of the box business rule script to synchronize "Cancel" state between Parent and child incidents? Thank you in advanced for your advice. updateChildIncidents(); fu...
Hi All, Out-of-the-box knowledge approval notification does not tell that it is for Publish or Retirement. How to include this and also the Knowledge manager of the article ThanksRa
Hello, I am working on automating email distribution of Ageing Change Request reports to "change owners" and managers. Any suggestions on how I can achieve this? This is currently being done manually and we would like for the report to be divided ...
On the Use table Country is a choice field is having country value example United States, I want to push UNITED STATES from integration then I want both the country to match and the user table country field should be set as United States which is a c...
Hi All,1)Service Managers want to be able to add commentary related to closed incidents2)This doesn't have to be on the record itself, so could be in another record which is then linked to the closed record.3)This can be things like where someone has...
Hi Team, Please help me on the below requirement.I have one custom field "Retrospective change" if the field is true in that case only i need to select the backdate in the change.If it is false i can not select the backdate in change request form.
Hi,How to configure the in Servicenow i want to see all the fields along with the back end name of the field like as mentioned below.please provide me the step by step to configure the same.
I have a requirement to report all changes done by all members of a particular assignment group.Any thoughts on How to achieve this?
We have a request on a particular workflow approval to send the approval notification only one person in the approval list.The other users are there only for backup and would need to open the ticket to approve if necessary.
@Integrations REST API authentication methods Hi AlWe are working on integration approvals of ServiceNow with Sharepoint, where we are sending the data from ServiceNow to Sharepoint list.Here we face issue in sending the URL of the sysapproval_approv...
Hi All, Recently we have one requirement, For incident, set read only fields on from level when below condition:-1) Incident is active.2) User is not member of assignment group3) Do not apply for users with admin role I achieved by using ACL but cli...
Hello Team, I would like to setup a lookup field "user email ID" in catalogue ITEM , which reference table I need to use. When I use sys_user, I am getting user ID not email ID. but I need email ID lookup. Can you please help. Thanks in advance.
How to print latest 5 incidents from incident table
Hi,In the Incident List view i don't want to edit the Empty fields it has through an error how to configure the same.If i try to edit the Assignment group list field then it has to some error message. Thanks,
