Resolved! how can i define which form view to use when the ritm or sctask from the workflow ?
how can i define which form view to use when the ritm or sctask from the workflow ? i have define some extra icons on the form view.
Forum Posts
Resolved! manager approval with evp condition
Have created a field "evp" as reference type in sys choice and added 2 options yes/no. So, the requirement is, when user's manager has evp field is yes then ask for approval if not check for managers manager has evp field set to yes. i have written t...
Resolved! Show members of Assignments Groups
Hey Developers, I'm doing a Transform Map on "awa_queue".Will have 2 columns, Name & Work Item routing condition.Need help with Transform script to create an entry on "awa_eligibility_pool" table while importing the excel sheet2 fields needs to be up...
Resolved! Cancel old approvals
Hi Experts, I have a old list of approvals which needs to be cancelled. This approvals are not linked to any target record as it was brought while moving from another instance.Can you please provide a script for that please.
i created a widget for scanning of the serial number to checkin , how can i pass the information ?
i created a widget for scanning of the serial number to checkin , how can i pass the information to the virtual agent so that it can open the inc with it ?
Outage management and System Status page on the portal
I'm implementing Outage management for a customer with a quite advanced process in this area, and I'm a bit puzzled about how to implement it in the best way using the existing functionality of the Services -> Service Offerings and the portal System ...
Completed Pending (Follow-on) Tasks are auto-opened and assigned to different team
Hello Everyone, Application (Problem Source): Flow DesignerInstance: UtahProduct: ITSMProblem: Both open (initial) and Pending (follow-on or final) SCTASKs are visible to support teams. When the support team receives and completes the task, the syste...
How to get the value from the field and store in the variable
Hi Community, Im trying to get the value from the field and store it in the variable and reuse that variable in the script. Basically, In sys_email table there is field called body text i want that value to be use in the description of the incident w...
If we have to add approval step according to variables selected, then how many RITMS to be generated
I am given with the requirement to add approval step according to the variables selected. Do I have to create separate RITM for that? Or should I go with the single RITM? May I know how it works?
Resolved! Service Operations Workspace Status
Hello, we are working towards using Advanced Work Assignment and the Service Operations Workspace. I understand that Agent Workspace is being deprecated so that is why we chose SOW over Agent Workspace, but to use AWA, the agent needs to set their st...
how to trigger a script include from background script
I have faced one interview question recently that create a script include with two functions f1 and f2 in which you have to find difference between created on and resolved fields .if you call function 2 in the background script and run then the diffe...
UI action to be disabled after executed once
Hi friends, I was thinking of one requirement.After clicking the UI action the code in UI action is executed, it creates a record in another custom table. Then control should return to the same page ----- this requirement is completed.1. Now, when th...
Resolved! Adding record
Hi friends, I am creating insert a record. When the user clicks the record will be created in the custom table. There is a reference field Instrument. function insertDetails(){var grInsert = new GlideRecord("u_details_data");grInsert.initialize()grIn...
How to make a table from the variable set
Hi Team, Can someone please help me on the below query.As shown in the below image in the affected ci all the ci are visible based on the changeHow can i add a checkbox based on the below image.how can we achieve this.
How to stop mails of Exit survey process.
Hi All, I have one query like... users are getting mails of Exit Interview Survey. I want to stop it. the problem is that when FNF process is stated Exit interview process will automatically trigger. some users do Exit interview survey process offlin...
