I need to configure connect in service portal. for that I need to create queue under Collaboration -> administration -> queues. collaboration menu is missing in my instance. Please let me know what is the issue. Plugins activated are below
hello,I am new to knowledge translation, I got a requirement where I have to create 5 translation tasks after publishing the knowledge article,Spanish, Russian, Thai, Korean, and Japanese these will be the target languages for this requirement.what c...
I can be able to paste the screen shot in work notes and additional comments ,but my colleague can't be able to paste the screenshot inside the additional comments (or) work notes. Can anyone please suggest some solution for this issue.
Hello, We have a catalog item where users can book multiple dates when they want help in a teaching room. At present when the user submits the request all of the information gets put into one catalog task. What we like to do is for each date to be a ...
Hello all, how can we show the reason description field in the walk-up appointment booking widget? *I need a reason description field under what is your reason for visiting?
How to create a personal community page in service portal and how to add columns I want the Portal to have a Community Home page so I can see what questions have been asked and contribute to the discussion. The Community Home page will have the follo...
Hi Team,I have sent 3 emails at the same time from outlook with 3 different attachment file names.When I receive an email in the servicenow instead of attaching the respective attachment to the record, all the 3 attachments are adding to the one reco...
Hi, Whenever any Api integration fails we need to create a ticket in ServiceNow back-end automatically. How can I achieve this. Please help me. Thanks in advance
Hi Experts,Can someone please help me understand what is OOB connector vs custom integration in Servicenow?What is the difference?
Have a integration from SC task to RITM one ServiceNow to Another ServiceNow need to send multiple attachments i have written a script using attachments API /api/now/attachment/file but im able to send only one attachment , here when I'm add the 1 o...
Hi experts! I am trying to display the session currency code on a catalog item, while the user is filling out the form on Employee Center.The problem is: A user fills out a non-standard request about purchasing something that is not in our service ca...
Similar to other posts on Community I've observed that submitting a Standard Change Request from Service Portal generates a Request instead of a standard change request. Should we prefer to hide Standard Change templates from the Service Portal, i'm ...
I'm getting this requirement very frequently to add multiple choices under dropdown variable (I'm using Select Box) on catalog item form which is not referenced to any table. But it is not a best practice to add more than 15-20 values in select box v...
Hi All, we have enabled a new field and its type called html and whenever if any image is attached in this field it is automatically attaches the respective image from html field to the sys_attachment. Does anyone know which is the OOB setup is runni...
Hello All, I have a requirement where I am attaching SLA on sc_request (Request Table) where the Start Condition is "State" changes to "Work In Progress" and the Stop Condition is "State" of the Catalog Task changes to "On Hold". How can I achieve th...
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