Hi,I want to send a email notification to Author which how to get knowledge articles which will expire in next 4 days.Want to send a email notification to author. Thanks,
I need to close the RITM and the SCTASK associated with the Request when the Request is Closed. How can I achieve this? Thanks,Mallika
Hi Community, Can anyone help me on how to create incident task?? based on selection of some specific CI it should trigger task .Please help me to achieve this. Thanks !
Hello - I am importing data from a SQL server so I created a Data Source and everything working fine until pulling the data into import set table. When I test load 20 records I can see the data in the import table. but I just mapped a string field bu...
Hi community, There is always cart price is coming difference 0.1 or 0.2 as extra in cart price. How to fix it. I am unable to modify this using client script or BR. Pls provide your suggestions Thanks Naren
Hi Community, We want to hide few fields for a catalog item in service portal which we achieved using UI policies but the issue here is after the ticket is submitted in the portal the hidden fields are showing up and the data is showing up if an acti...
In my requirement, service management is the name of catalog item. If the request is closed complete the form should be read only. I tried to use UI policies but, I can't done for service management catalog item alone. So, Please suggest how to make ...
I need help with the BR script or workflow action to delete the approvals on change request.Is it possible to have approvals removed when a change is rejected and sent back to new? Meaning, a change gets approved by someone, then rejected by someon...
Hello, all. I recently setup an advanced reference qualifier on our assignment_group field to return groups that the assigned_to user is a member of. I'd like to further filter that query to show only a specific group type of "itil" and hoping one of...
Hi I would like to understand if it is possible to send back a request (form) to the requester so he can adjust the field? Thanks. Stijn
Hi Everyone, I have requirement that I need to hide the form fields and submit button based on the catalogue variable drop-downchoice value.
Hi All, I have an issue with my Catalog Client Script related to set the location in Single Line Text variable based on user's location from another variable ('requested_for') Currently it looks like:function onChange(control, oldValue, newValue, isL...
Hello guys I am trying to download the pdf format but unknowingly I get this error as Uncaught ReferenceError:downloadIncident() is not defined at HTMLButtonElement.onclick did anyone face this issue while working on UI pages?
Hi All,I have few Questions .Please provide me your suggestions . 1. Can we use the same variable set for both Record Producers and Maintain items ?2.I have created a variable called " x " for a record producer and i don't want that variable now t...
Hi All, I have a requirement to fetch the userid(highlighted one) from the "Name" field and to check in sys_user table and to take the full name from the user table. Thank you,Shreya Sinha
