Hi,I have Scripted REST API & Scripted REST Resource used as listener for Slack events subscription.When ever someone's replies in slack thread I am reading the reply text and updating Incident record for work_notes field.gr.work_notes = "Slack Threa...
Dear Community, I need to track itil licence usage (or fulfiller role usage). Is this possible and how? I would like to know which user with fulfiller role didn't connected to the backend last 3 months f.ex. Other question: is it possible to know how...
Hi Team, I would like to validate the attachment file name and type before submitting catalog form via service portal. How can we achieve it ? Thanks in Advance.
I have a catalog item name Leave tracker I want when user select leave type and leave start and leave end date i want to auto set value on leave balance table after approvel activity in workflow it should be set in a custom table like in below tablee...
Hi all! I created this script include to see if today falls between a new hire's start date and 5 days after their start date. This script works perfectly in xplore but when called in a client script, it always returns true. Script Include: checkHir...
Hello AllHow can I make the view highlighted in the picture, the default view for all users
Hello, I have a requirement for only a specific assignment group to be able to close an incident based on conditions such as a business service, what's the best way to achieve this? Many thanks, Alex
Hi everyone, Please I need a solution to auto populate a variable (Reference type) on a Catalog Item based on the logged in User. Thank you.
Getting the Requested URI does not represent any resource: /sn_dt/v1/dynamic_translation/is_enabled: no thrown error in Open an Existing Record in ATF. How to resolve it ?
Super simple one (I hope). I'm trying to build a report to see all our KB articles. But the "versions" is creating a lot of clutter. I just want to see the most recent version of every article (published or not published). Example - if I have an art...
Hi All, In my catalog item, I am using "Account" variable which is a multi-collector variable. Now once, my request is submitted a subflow is supposed to be triggered which will run "for- each" value of Account. Now, in order to achieve this, I used ...
I have a Switch Activity on a workflow that has a List Collector as its source.How can I change the Condition from equal to contains?
Hello All,I had a Custom application with many catalog items, depending on the filter on the application table it lists the catalog items. It's working fine.Now I need to get the application-filtered data into the catalog item via script to make some...
I have created a custom table as per the client requirement and mapped those custom table fields in ETL Entity Mappings and trying to create a record over there but it is not happening and no record is getting created. I have put down logs in the co...
How to redirect a user to a another record producer based on the variable selection made in the Record producer.Eg: User opening a Create incident record produce which has a variable A(choice field). If he select option 1 in the variable A choice fie...
