Change Request Interceptor needs to set Value on Form

[Julia Howells]

I have an interceptor setup with the Target URL as:

change_request.do?sysparm_view=customer_view&sys_id=-1&sysparm_query=type=customer

The issue is with type=customer. The type is setting to 'normal' which is not a valid option:

Any ideas on why it's not setting the type? 

[kmohammed]

The issue you're experiencing with the interceptor's Target URL is likely caused by the type=customer parameter in the query.

It appears that the type is being set to 'normal' which is not a valid option for the change_request table.

Here are a few things you can try to resolve this issue:

1. Check if the value of the type parameter is being set correctly. It should be set to 'customer' and not 'normal'.

2. Check if the type parameter is being passed correctly to the interceptor. Make sure that the parameter is being passed in the correct format (e.g. type=customer) and that it is being passed as part of the query string and not as part of the URL path.

3. Check if the type parameter is being overwritten by another script or business rule.

4. Check if the type parameter is being passed in the correct case, as it is case-sensitive.

5. check if the type 'customer' is exist in the system or not.

It's recommended to test these changes in a development environment before applying them to production. Also, be careful when modifying or disabling any of the OOB functionality as it may affect the overall functionality of the instance.