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03-31-2025 12:42 PM
Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status?
Thanks
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Change Management
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03-31-2025 10:37 PM
Hi @clacroix
I worked as a Change Manager and can guide you.
-
Once a change moves to the Scheduled state, the planned dates must be frozen or set to read-only.
-
Out-of-the-box (OOTB), there is a NO UI action that allows users to move the change back to the New state when change in Schedule state.
-
You can write a Business Rule (BR) or a Flow to ensure that if the planned dates are modified, the change moves back to the New state, restarting the entire change cycle.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-31-2025 10:37 PM
Hi @clacroix
I worked as a Change Manager and can guide you.
-
Once a change moves to the Scheduled state, the planned dates must be frozen or set to read-only.
-
Out-of-the-box (OOTB), there is a NO UI action that allows users to move the change back to the New state when change in Schedule state.
-
You can write a Business Rule (BR) or a Flow to ensure that if the planned dates are modified, the change moves back to the New state, restarting the entire change cycle.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************