Change request processing

clacroix
Tera Contributor

Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status?

 

Thanks

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @clacroix 

 

I worked as a Change Manager and can guide you.

  • Once a change moves to the Scheduled state, the planned dates must be frozen or set to read-only.

  • Out-of-the-box (OOTB), there is a NO UI action that allows users to move the change back to the New state when change in Schedule state.

  • You can write a Business Rule (BR) or a Flow to ensure that if the planned dates are modified, the change moves back to the New state, restarting the entire change cycle.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @clacroix 

 

I worked as a Change Manager and can guide you.

  • Once a change moves to the Scheduled state, the planned dates must be frozen or set to read-only.

  • Out-of-the-box (OOTB), there is a NO UI action that allows users to move the change back to the New state when change in Schedule state.

  • You can write a Business Rule (BR) or a Flow to ensure that if the planned dates are modified, the change moves back to the New state, restarting the entire change cycle.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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