Change Request qquivalent to script include "IncidentState"

[Tim Noack]

Hello, is there an equivalent to the IncidentState script include for change management?

When updating incident state values (e.g. in a business rule), it is recommended to use "IncidentState.CLOSED" instead of '7'.

Within change management I couldnt find a similiar script include. So I assume I have to hard coded the state value into my business rule or does anyone know about a best practice alternative?

[Ankur Bawiskar]

@Tim Noack 

you can define constants similar to what's present for incident or hard-coded as per your requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Tim Noack]

Are there any out of the box constants?

[Robert H]

Hello @Tim Noack ,

That question is equivalent to asking if there is a Script Include like IncidentState.

It's the Script Include that is defining these constants, so that you don't have to deal with the internal value numbers.

But as mentioned there is no such Script Include for Change Requests.

You can create it yourself. It's just a simple list of constants.

var ChgState = Class.create();

ChgState.NEW           = "-5";
ChgState.ASSESS        = "-4";
ChgState.AUTHORIZE     = "-3";
// and so on...

ChgState.prototype = {
    initialize: function() {
    },

    type: 'ChgState'
};

Then you can use it in your scripts, like:

var grChg = new GlideRecord('change_request');
grChg.addQuery('state', ChgState.NEW);
...

Regards,

Robert

[Ankur Bawiskar]

@Tim Noack 

Something like this shared below

Universal Pattern for Script Includes 

example like this

var MyConstantsUtil = Class.create();
MyConstantsUtil.prototype = {
    CONSTANTS: {
        STATUS_NEW: 'New',
        STATUS_IN_PROGRESS: 'In Progress',
        STATUS_COMPLETE: 'Complete'
    },
    initialize: function() {},
    type: 'MyConstantsUtil'
};

Then call it from server side as this

var util = new MyConstantsUtil();
gs.info(util.CONSTANTS.STATUS_NEW); // Outputs: New

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.