Change Request Reporting

OllyTarry
Tera Contributor

‎02-20-2024 07:24 AM

Hi,

 

Is there a way to create a report showing change requests and the duration they were in each stage of the change process? - New, Assess, Authorized, Schedule etc.

 

TIA

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Sohail Khilji
Kilo Patron
Kilo Patron

‎02-20-2024 07:25 AM

Hi @OllyTarry 

 

yes you can do this with Metric with filter with states on change_request table.. I hope this helps...

 


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Sohail Khilji
Kilo Patron
Kilo Patron
In response to Sohail Khilji

‎02-20-2024 08:44 AM

If you need the report Sample let me know....


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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2024 07:29 AM

HI @OllyTarry 

 

Metrics is the one way to do , if you have PA module then it will be more easy.

 

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AndersBGS
Tera Patron
Tera Patron

‎02-20-2024 08:24 AM

Hi @OllyTarry 

 

Yes, as other has started, metrics is the way to go. Here you can group the metrics after change state and give you the desired result.

 

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Best regards 

Anders

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